2011 was quite a year, wasn’t it?
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Christopher Elliott
Consumer advocate Elizabeth Warren is running for the U.S. Senate in Massachusetts and across the country, the Occupy Wall Street movement has taken hold as a grassroots consumer movement. Of course, there’s also Ralph Nader, who has made two unsuccessful presidential bids.
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They say 2012 is the year of the apocalypse, and while preventing the end of the world is beyond the power of this consumer advocate, there is one disaster I can definitely help you avoid: The apocalypse of your bank account.
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The returning of gifts is almost as time-honored a tradition as Christmas itself.
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You need to get Scammed now. Otherwise, you could get scammed.
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Addie Adams’ microwave is constantly breaking down, and now Maytag wants another $275 to fix it. Should she pay the manufacturer or is there a better solution?
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Can a book trailer be too controversial for Google?
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I spend a lot of time harping on customers who screw up. Sometimes I can’t help myself. Not only are the cases interesting, but they’re also instructive.
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Cheryl Emerson’s cheese is guaranteed for holiday deliver, but it doesn’t arrive until the next day. And it’s at room temperature and likely spoiled. She sends it back, but Murray’s will only offer 10 percent off a future order. Now what?
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Customers do the dumbest things.
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