Kathleen Pierz’s new refrigerator destroys her kitchen. Sears promises to fix it, but instead, it hands off her claim to an agency and a Mexican valve manufacturer. Is there any hope?
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Be a smarter customer! Get your copy of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it "eye-opening" and "inspiring" -- it'll "grab your attention and won't let go." Order it now on Amazon, Barnes & Noble or iTunes.
Watch out. Someone pretending to be a friend is out to make a quick buck today. Don’t fall for it.
Be a smarter customer! Get your copy of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it "eye-opening" and "inspiring" -- it'll "grab your attention and won't let go." Order it now on Amazon, Barnes & Noble or iTunes.
You probably don’t want to know. But companies are now routinely charging customers a fee (most of it is pure profit to them) to pay their bills. The latest, reports the Los Angeles Times, is a fee to pay a Verizon phone bill.
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A day’s worth of videos are uploaded to YouTube every minute. Not all of it goes viral, but some of it should.
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Spam calls are out of control. I just received two unsolicited calls within two minutes. Two minutes!
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Lauren Bear is confused. She tried to order a pizza from the Pizza Hut site, but the pricing looked an awful lot like a bait-and-switch to her.
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Personal finance experts like to draw the distinction between “good” and “bad” debt, but in 2010, they are wrong. There’s no such thing as good debt; there is bad and worse. And credit card debt falls into the “worse” category.
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Southwest Airlines, Mary Kay and Facebook.
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Trader Joe’s, with an honorable mention to Netflix. I’ve aggregated two years of MSN/Zogby surveys, and the specialty retailer snagged second place twice, which makes it the most consistently customer-pleasing company.
Be a smarter customer! Get your copy of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it "eye-opening" and "inspiring" -- it'll "grab your attention and won't let go." Order it now on Amazon, Barnes & Noble or iTunes.
Anyone who thinks the government isn’t for sale in 2010 should take a look at the amount of money credit card companies have spent on lobbying. It hit a record last year, with nearly $36 million being spent, according to the site Opensecrets.org. If the trend continues, they’ll fork over even more this year.
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