The customer used to always be right. Now the customer is never right. How did we get here?
Customer service fail
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Be a smarter customer! Get your copy of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it "eye-opening" and "inspiring" -- it'll "grab your attention and won't let go." Order it now on Amazon, Barnes & Noble or iTunes.
Bad customer service cuts both ways.
Be a smarter customer! Get your copy of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it "eye-opening" and "inspiring" -- it'll "grab your attention and won't let go." Order it now on Amazon, Barnes & Noble or iTunes.
Maybe you’ve been following the cockfight between Cablevision and Fox. Maybe you’re one of the millions of customers affected by the outage as the two companies battle over rates.
Be a smarter customer! Get your copy of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it "eye-opening" and "inspiring" -- it'll "grab your attention and won't let go." Order it now on Amazon, Barnes & Noble or iTunes.
Will the company with the worst customer service please stand up?
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I find it incredibly self-serving when a blogger leverages his platform for personal gain. So let me say this up-front: I’m not doing this to get anything, but rather to highlight a questionable customer-service practice.
Be a smarter customer! Get your copy of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it "eye-opening" and "inspiring" -- it'll "grab your attention and won't let go." Order it now on Amazon, Barnes & Noble or iTunes.
Has AT&T lost its marbles? Maybe.
Be a smarter customer! Get your copy of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it "eye-opening" and "inspiring" -- it'll "grab your attention and won't let go." Order it now on Amazon, Barnes & Noble or iTunes.
Maybe they don’t want to leave a trail of evidence. Maybe it’s the threat of having the entire exchange posted on a blog like this one.
Be a smarter customer! Get your copy of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it "eye-opening" and "inspiring" -- it'll "grab your attention and won't let go." Order it now on Amazon, Barnes & Noble or iTunes.
Ah, red tape! There’s no worse time to run into it — bunches and bunches of it, in this case — than when your property is stolen and you’re just trying to do the right thing.
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