The customer used to always be right. Now the customer is never right. How did we get here?
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Customer service fail
Bad customer service cuts both ways.
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Maybe you’ve been following the cockfight between Cablevision and Fox. Maybe you’re one of the millions of customers affected by the outage as the two companies battle over rates.
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Will the company with the worst customer service please stand up?
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I find it incredibly self-serving when a blogger leverages his platform for personal gain. So let me say this up-front: I’m not doing this to get anything, but rather to highlight a questionable customer-service practice.
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Has AT&T lost its marbles? Maybe.
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Maybe they don’t want to leave a trail of evidence. Maybe it’s the threat of having the entire exchange posted on a blog like this one.
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Ah, red tape! There’s no worse time to run into it — bunches and bunches of it, in this case — than when your property is stolen and you’re just trying to do the right thing.
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