On Your Side — Page 2

“Scammed” book trailer gets banned by Google

December 7, 2011

Can a book trailer be too controversial for Google?

The smarter consumer: 7 qualities of a winning customer

December 6, 2011

I spend a lot of time harping on customers who screw up. Sometimes I can’t help myself. Not only are the cases interesting, but they’re also instructive.

What’s your problem? The cheese melted, I sent it back — now what?

December 5, 2011

Cheryl Emerson’s cheese is guaranteed for holiday deliver, but it doesn’t arrive until the next day. And it’s at room temperature and likely spoiled. She sends it back, but Murray’s will only offer 10 percent off a future order. Now what?

The smarter consumer: 5 incredibly stupid things customers do offline

November 29, 2011

Customers do the dumbest things.

What’s your problem? Not seeing a refund from Globaleyeglasses.com

November 28, 2011

Globaleyeglasses.com offers cheap lenses, but what happens when you have a problem with your purchase. Well, one customer did, and she’s still waiting for a refund.

The smarter consumer: 5 incredibly stupid things customers do online

November 22, 2011

I handle customer complaints for a living – the good, the bad and sometimes, the incredibly stupid.

What’s your problem? A few small problems with Casual Male XL

November 21, 2011

Jeni Wilson has two problems with a clothing store, and they seem to be related. Why can’t she get anyone to help her?

Insurance doesn’t have “appetite” for consumer protection

November 16, 2011

Thinking of a career in consumer advocacy?

The smarter consumer: Beware of these holiday scams

November 15, 2011

The holidays are high season for scam artists.

What’s your problem? Sears “oven insurance” didn’t cover my range

November 14, 2011

When Anthony Guglielmo buys a Kenmore oven from a Sears outlet, he finds the range doesn’t work as expected. He’d like Sears to replace it — after all, he bought “insurance” to cover it — but the retailer has other ideas.

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