Air Canada

http://www.aircanada.com
PO Box 64239,
5512 4th Street, NW
Calgary, AB, Canada
T2K 6J0

Head Office
Air Canada Centre
7373 Côte-Vertu Blvd. West
Dorval, Quebec H4Y 1H4

(888) 247-2262
(514) 393-3333

How to get through to an operator: press 1, 0, 0, 0, 0.

Overview

Air Canada’s customer service reputation is somewhere between “OK” and “fine,” according to passengers. There are few horror stories to report, and the ones that I hear are usually addressed quickly and to the customer’s satisfaction. Nevertheless, these contacts may be useful, in the event that your horror story gets overlooked.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Conditions of carriage
Customer service main page
Email form

Primary e-mail

aircanada_customercare_en@mailca.custhelp.com

Note: Email conventions at Air Canada are either firstname.lastname@aircanada.ca or firstnamelastname@aircanada.ca (no dot separating the two).

Follow Them

Primary contact

Susan Welscheid
Senior vice president, customer service
susan.welscheid@aircanada.ca
(514) 393-3333

Secondary contact (*)

Duncan Dee
Executive vice president, customer experience and chief administrative officer
duncan.dee@aircanada.ca
(514) 393-3333

Chief executive (*)

Calin Rovinescu
Chief executive officer
(514) 393-3333
calin.rovinescu@aircanada.ca

What others have to say about Air Canada

Consumeraffairs.com
Epinions.com

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

Filed Under: Airline
  • sam laufer

    I am a lawyer in Toronto who wants to issue a Statement of Claim on behalf of a client but cannot find an address for service. Who do i serve at AC and their Toronto address? Thank you

  • Arnold Petterson

    9/29/2010 My family and I traveled with A/C no complaints.This regareds some one using your name.I was called saying.As a valued A/C customer you have won a free vacation to mexico
    do you have a valid credit card ? Red flages went up,I said ? are you a repsentive from A/C Reply -no were a resort in Mexico at that point I told them there likely a scam and its not right to use other busnesses name etc. when I got thinking ! Would they get that info that we use A/C from Airogold or ware? Just wondering thanks .Sorry for using A/C for Air Canada P.S. I have the phone # if required Sincerly Arnold Petterson-PH:780-472-9098.

  • Jayne52

    don’t delete it. If anything, it will make people aware if they fight, they can be given the service thy should have been offered in the first place.

  • Anonymous

    I wouldn’t delete it; I’d expand upon it. Why not invite readers to submit their own stories, including whether the situation was resolved to their satisfaction and if so, how it was accomplished. As a consumer, I always welcome helpful personal anecdotes, information, tips, and suggestions, so I say keep it.

  • FLYER

    I vote no.. But I do think that this goes both ways… if it turns out the customer is wrong, or is attempting something dishonest or otherwise (not assumed in this case, but used as illustration). I see nothing wrong at all with the company keeping record of that too… I agree with the truth… but it’s a two way street.. You can’t ask for truth only when it suits your ends..

  • Bill

    What is the “technicality” that Choice pointed to? Is it valid or not? As is the case many times, there is not enough information to make a recommendation.

  • http://twitter.com/travelingiraffe Crissy Maier

    I think an update to the blog is the more appropriate course. Then it shows everyone the whole story. They can then make their own decisions on what happened.

  • Dave

    I vote for an in-between answer.  Whirlpool was not obliged to do anything, and doing something isn’t necessarily the “right” thing to do (the consumer has some responsibilities, too).  However, it’s the “smart” thing to do.

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