Air France

http://www.airfrance.us/

Air France Head Office
45, rue de Paris
95 747 Roissy CDG Cedex
France

General phone number: (+33) 01 41 56 78 00
Toll-free phone: (800) 237-2747
Fax: (+33) 01 41 56 70 29
Baggage Service Office and Lost and Found: (+33) 01 55 69 84 68

Air France Customer Relations
P.O. Box 459000
Sunrise, FL 33345-9000
Toll-free phone: (877) 247-9247

Customer Relations for the Flying Blue program
(for North, Central and South America)
Flying Blue
235 King Street East
Kitchener, ON N2G 4N5
Canada
Toll-free phone: (800) 375-8723
International phone: (519) 772 3570
Contact Flying Blue

How to get through to an operator:
Dial (877) 247-9247.

If you have a customer complaint, please read this before contacting the company.

Customer Service Resources

Contact form for emails
General conditions of sale
Baggage services
Conditions of carriage

Follow Them

Primary contact

Alain Bernard
Executive Vice President for flight operations
albernard@airfrance.fr
(+33) 01 41 56 78 00

Chief executive (*)

Alain Bassil
Chief Executive Officer of Air France-KLM and of Air France
albassil@airfrance.fr
(+33) 01 41 56 78 00

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

Filed Under: Airline
  • Joe Farrell

    You don’t want a Leaf – it gets half the stated mileage, less than that if you need heat in the winter. Takes more energy to charge than you ever get back out of the batteries by a factor of about 3, and how hard is it for an electric car to ‘start?’ Push the button to on?

    Plus – it runs using coal fired power plants in most of the country so it takes 10 times as much energy and causes the emission of 10 times to CO2 and NOx as an efficient gasoline or hybrid vehicle – u don’t need to believe me – look it up.

  • Anonymous

    And, I can predict that Imboden’s problems won’t stop once he gets the leaf…This vehicle is riddled with issues that are still not being addressed! It will be quite the rocky road of ownership once he starts using this vehicle!

  • http://www.hudsonnissan.com car dealership NJ

    Whatever may be, the earthquake in Japan made a great effect on the selling of cars. Still then I’m in favor of Nissan Leaf.

  • Pingback: Air France Wiki – INTERNATIONAL NEWS-BUSINESS AND FINANCIAL NEWS-WORLD-WEATHER

  • Mwfaber

    OK…I FINALLY RECEIVED MY LEAF AFTER CONTINUED LYING AND MIS-INFORMATION. IT WAS NOT THE DEALER IT WAS NISSAN WHO HAD NO IDEA WHAT WAS GOING ON…NOW THE GOOD NEWS…AFTER TWO WEEKS AND OVER 400 MILES IT IS OUTSTANDING…WORST MILEAGE WITH AIR CONDITIONING FULL BLAST 78MILES…BEST WITHOUT “HOT-RODDING” 113. BUY ONE THEY ARE GREAT!

  • Acirulli

    I
    am dealing with an urgent issue and I am at loss since nobody from AirFrance in
    the US or France are able to assist. This is specifically to my baggage that
    was lost 5 days ago. I am very alarmed because I had many valuable items in
    this bag.

     

    I flew from Rome to Seattle with
    AirFrance on January 23rd. AirFrance lost one of my baggage with
    valuable items. A claim was reported at the airport (# SEAAF16915) but they
    documented the wrong tag #.  I entered a new claim (CDGAZ11795.)
    to correct the issue. In the last 5 days I
    have followed Air France instructions and I called AirFrance in Paris and US
    but they have no idea where my baggage is. Air France in Paris told me that the
    baggage was found and it is in the US. They asked me to call AirFrance US to
    get this delivered. AirFrance US has no idea where my baggage is. They told
    that they do not even know when it was last scan. At this point I do not know
    who can help me further. This entire experience is unacceptable. I really want
    to get my baggage back. Please let me know if you can help in escalating this.
    At this point I am so frustrated with the issue that I intend to proceed
    legally if this is not resolved and socialize my experience with my company.

  • http://twitter.com/acirulli2 angela

    I flew from Rome to Seattle
    with AirFrance on January 23rd. AirFrance lost one of my baggage
    with valuable items. A claim was reported at the airport (# SEAAF16915) but
    they documented the wrong tag #.  I
    entered a new claim (CDGAZ11795.)
    to correct the issue. In
    the last 5 days I have followed Air France instructions and I called AirFrance
    in Paris and US but they have no idea where my baggage is. Air France in Paris
    told me that the baggage was found and it is in the US. They asked me to call
    AirFrance US to get this delivered. AirFrance US has no idea where my baggage
    is. They told that they do not even know when it was last scan. At this point I
    do not know who can help me further. This entire experience is unacceptable. I
    really want to get my baggage back. Please let me know if you can help in
    escalating this.

  • http://twitter.com/acirulli2 angela

    I flew from Rome to Seattle
    with AirFrance on January 23rd. AirFrance lost one of my baggage
    with valuable items. A claim was reported at the airport (# SEAAF16915) but
    they documented the wrong tag #.  I
    entered a new claim (CDGAZ11795.)
    to correct the issue. In
    the last 5 days I have followed Air France instructions and I called AirFrance
    in Paris and US but they have no idea where my baggage is. Air France in Paris
    told me that the baggage was found and it is in the US. They asked me to call
    AirFrance US to get this delivered. AirFrance US has no idea where my baggage
    is. They told that they do not even know when it was last scan. At this point I
    do not know who can help me further. This entire experience is unacceptable. I
    really want to get my baggage back. Please let me know if you can help in
    escalating this.

  • d.v.s.pratap

    MY DAUGHTER HAD FLOWN FROM NEW DELHI TO MIAMI (USA) AND UNFORTUNATELY SHE HAS CHOSEN THE AIR FRANCE KLM FLIGHT ON 21.07.2012. AT THE DESTINATION POINT SHE WAS GIVEN ONLY ONE BAGGAGE INSTEAD OF TWO WHICH SHE HAD CHECKED IN. THIS BLOODY AIR FRANCE AIR LINE STAFF HAD MISPLACED ONE BAGGAGE WITH VALUABLE THINS AND CLOTHES WITH THEIR USELESS APOLOGIES IN A CASUAL WAY THEY ARE STILL LOCATING THE WHEREABOUTS OF THE BAGGAGE.
    IF THE AIR FRANCE HAS FAILED TO ENSURE THE SAFETY OF PASSENGER BAGGAGE, THEN WHAT FOR THEY ARE RUNNING THEIR AIR LINES. IT IS HIGH TIME THEY SHUT DOWN THEIR OPERATIONS OF THEIR AIR LINES BECAUSE OF THEIR INEFFICIENT SERVICE AND CONFINED THEMSELVES TO THE OTHER BUSINESS WHERE PASSENGER SAFETY DOES NOT REQUIRE ANY ATTENTION. THIS IS THE AGONY OF A PARENT
    ppratapdvs@yahoo.co.in
    D.V.S.PRATAP
    PEHOWA-136128
    INDIA

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