AirTran Airways

http://www.airtran.com
9955 AirTran Boulevard
Orlando, FL 32827
Telephone: (407) 318-5600
Toll-free number: (800) 965-2107 or (800) 247-8726 / (800) AIR-TRAN
Fax: (407) 318-5925

How to get through to an operator:
Dial (800) 965-2107. Press 0 and wait.

AirTran Airways Customer Relations Department
Dept. INT
1800 Phoenix Blvd.
Suite 104
Atlanta, GA 30349
(800) 965-2107. Press 5. or (866) AIR-CHAT

AirTran Airways System Baggage Service
P.O. Box 45320
Atlanta, Ga 30320
Toll free number: (800) 965-2107 ext. 8900
OR (866) 247-2428) Option #1.
Baggage.info@airtranweb.com
Baggage tracking
Baggage claim/Property loss claim policy

Overview

AirTran has a fairly decent reputation for customer service, even for a discount airline that charges for almost everything (including seat reservations). Complaints tend to get resolved quickly, and to the customer’s satisfaction. And when it doesn’t? Here are a few helpful resources.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage
Contact form for emails

Follow Them

Primary e-mail

info@mail.airtran.com
OR
info@airtranweb.com

Note:
We’ve had some difficulty finding reliable email addresses for AirTran executives. The airline is about to be acquired by Southwest Airlines so there might be some major corporate reshuffling going on. Our researchers have noticed that the extension to the emails on their website seems to be @airtranweb.com, so we’ve changed them below, but if the email is bounced back we also recommend trying @airtran.com. If anyone has any reliable email addresses let us know. Thanks!

Primary contact

Chanel Johnson
Manager, Customer Service
1800 Phoenix Blvd
Suite 104
Atlanta, GA 30349
(800) 965-2107 ext. 3887
chanel.johnson@airtranweb.com

Deena Houghton
Manager, DOT and consumer affairs
(407) 318-5600
deena.houghton@airtranweb.com

Secondary contact (*):

Klaus Goersch
Executive Vice President, Operations & Customer Service
(800) 965-2107
klaus.goersch@airtranweb.com

Alfred “Jack” Smith
Senior vice president – customer service
(407) 318-5600
alfred.smith@airtranweb.com

Chief executive (*):

Robert L. Fornaro
Chief executive officer
(407) 318-5600
robert.fornaro@airtranweb.com

What others have to say about AirTran

Aviation Consumer Protection Division Air Travel Consumer Report
Epinions.com

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

Filed Under: Airline
  • Larry Dietz

    Just a heads up. All of the executive email addresses listed above bounce back as undeliverable.

  • rugby

    To what extremes will this airline go
    to? This past Thursday my family and I had a 5:25 am flight to
    Charlotte NC, connecting in Atlanta, flying out of Hobby. There were at
    least 300 people in the security line, so once we got through that we
    sprinted to our departure gate making it at 5:14 am. Alas the door to
    the boarding ramp was closing, we knocked on the window and waved our
    boarding passes at the AirTran personnel! Did they let us in? Oh no no
    NO, the female attendant held up her hand like a stop sign and looked
    away. FIFTEEN minutes later, AFTER the plane had taxied away the AirTran
    desk attendants emerged from behind the closed boarding ramp door and
    lectured us about not arriving in time! On the ticket it actually states
    that you will be allowed to board if you arrive no later than 10
    minutes before departure time! (which we were and actually spoke to the
    Southwest desk attendant).

    We were then informed that they were doing us a favor by putting us on
    standby for their 11:15am flight and the Atlanta to Charlotte
    connecting flight, IF there were any available seats. We did eventually
    get to board that AirTran flight, but noticed that other passengers
    were still boarding right up to the departure time (same desk
    attendants).

    On the return trip the departure gate for the Atlanta/Houston flight had
    been changed for our connecting flight, so for those unfamiliar with
    arriving at C concourse and departing from D concourse, it requires
    quite a sprint to the escalator,then the train, another escalator and
    then the long dash to D11 gate, all within FIFTEEN minutes! We managed
    to arrive with a couple of other passengers right at 9:00pm (the posted
    departure time). Additional panting, passengers were still boarding for
    another 10 minutes after that!

    I hope I never have to fly with AirTran again. Southwest recently acquired them and we were routed through them. Be forewarned!

  • Joe

    Same thing happened to me in puerto Rico and they didnt care about nothing. Emails are not working. Anybody got a better way of contacting higher management?

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