Allegiant Air

I am beyond upset with your compay right now. My daughter and son in law were trying to get to Ohio from St. Pete’s Fl for their grandmother’s funeral. The power was out at the airport yesterday d/t storms and while at the airport they were told verbally, of course, that the flight was cancelled. They returned to the airport this morning to try and get information regarding a travel voucher for the future since they were unable to get through via phone, only to find out the flight had gone out! The Allegiant spokesperson at the airport said the airport personnel announced the flight cancellation without input from them. However, when they went to customer relations at the airport they were told that was not true. These young people missed a very very loved grandmother’s funeral and will fail to have the closure they deserve with her death d/t to your companies incompetence. I have flown Allegiant in the past and know many others who do as well, but trust me it won’t happen again.

From 1999 to 2011 I worked in a customer service situation for a company of approximately 4500 employees. It is the largest company of its kind in the world.  If I treated my customers as I was treated by 6 different employees of Allegiant, my supervisor would have a “talk” with me and if I didn’t give better customer service, I could have been disciplined.  One of the employees told me, and I quote, “A supervisor CHOSE not to talk to you.”  Allegiant’s policy completely overrides good customer service.  Becuase of the treatment I received, I cannot give any good recommendation towards Allegiant. ” A satisfied customer is the best advertisement” seems to have escaped them.  It seems their main priority is to make money, never mind the customer. They have my money but in the long run they will lose more because of a  bad reputation.
Raymond Will

I used to praise Allegiant airlines when they first opened in Mesa, AZ for efficient travel to rural states like Montana. I was a great advertiser for the airline. Over the years their prices have gone up, they nickle and dime you, and the service is getting terrible. Today I dropped off family with small kids and a handicapped grandmother. The ticket agent named Alexis in Mesa screwed up the tickets so they were turned away at TSA. They returned for a fix and she never even apologized. Furthermore, she didn’t want to provide a gate pass so a family member could assist with the children and handicapped grandmother. Then, to further the insult, no effort was made to assign seating for the children so they could be “near” their parents. Also, they stopped family boarding as well… I will NO LONGER be using Allegiant Airlines. Due to their horrid service, I will now be flying Delta, American, Alaska, or the best airline (Southwest) and driving to Montana from Boise or Spokane.

They refused to issue a gate pass so I could accompany my three minor children to the gate.  I had my ID but they said their new rule is each child must have a birth certificate for me to get a gate pass.  How does that make sense?  It is okay for the kids to GET ON THE PLANE without ID but if they need help getting to the gate, then they need more ID.  Your airline policy is nonsensical, not required by TSA, and you can bet your bankrupt Allegiant that this flyer will:
1) Pick a different airline next time, and
2) Report the incident to the Airport Manager and the TSA.

This is the WROST airline I’ve ever dealt with! uggggg…….!!!! Customer Service is horrible! They read a scrip and continue to tell you you what there policy is. This is not helpful when you are facing problems. I’m glad that Allegiant is paying their so called csr reps so well, that they could care less about how much money other people are losing! Chalon, a CSR REP for this horrible company was the rudest person I’ve ever talked to. I kept asking to speak to a manager or a sup, but she said they don’t deal with problems like this. Chalon must own the company. I will never fly this airline again!!!!! And I will tell everyone I talk to not to fly Allegiant air!