Frontier Airlines

http://www.frontierairlines.com/
7001 Tower Road
Denver, CO 80249

(720) 374-4200
(800) 265-5505

How to get through to an operator: press 2 at the first prompt and then 1 at next prompt.

Overview

Frontier draws relatively few complaints, and the ones that come its way tend to get fixed fast. One major drawback: There doesn’t appear to be an obvious place on its Web site that accepts emails from customers, meaning that your only real choice is a phone call or a letter. That can sometimes be problematic.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage (PDF)
Customer commitment

Follow Them

Official page
Customer Care page

Primary contact

Doug Skelton
Director, customer relations
(720) 374-4639
dskelton@flyfrontier.com

Secondary contact (*)

Cliff Van Leuven
Vice president, customer service
(720) 374-4200
cvanleuven@flyfrontier.com

Chief executive (*)

Sean E. Menke
(720) 374-4200
Chief executive
smenke@flyfrontier.com

What others have to say about Frontier Airlines

Aviation Consumer Protection Division Air Travel Consumer Report
Epinions.com
Airline Quality Rating

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

  • http://www.clarkecomputer.com Charles Clarke

    From: http://www.frontierairlines.com/frontier/customer-service/contact-us.do

    http://midwestairlines.custhelp.com/app/frontierairlines
    Looks like they do since they’ve joined with Midwest airlines. They still have some glitches in the system (I’ve been directed to pages with Midwest frequent flyer logins when trying to deal with Frontier issues.

  • Victoria

    BAD ATTENTION AND TERRIBLE SERVICE FROM DEE ORTEGA # 6480

  • FLYER

    Ok.. fair thought that you feel there’s no competition.. but possibly could it be that these folks make a product (or service) that we as the consumer base really like *and* have chosen to buy repeatedly over time– thus making them the leader in their respective industries..? I don’t recall that any of these companies operate in monopoly markets– including the drug makers..

    To me, a quick look down this list and I see names of companies that started small.. very small.. and over time, grew bigger.. and I have to conclude that a large part.. perhaps the largest part is because of US… that you and me– who make a voluntary choice to buy their stuff or not..

    Got a beef with google? use yahoo.. Think J&J’s prices are bad- switch to Pfizer or Roche or the like… hate post-it notes.. try regular papers made by Boise Cascade… Got a problem with Berkshire’s stock price… buy the B share.. Think Apple is rotten to the core– Dell, Compaq, Android, etc.. Think Intel inside is bad? I’m sure AMD or Micron would love to hear from you.. Think all Kraft foods are bad? Try a Nestle product instead… General Mills cereals all sugar? Try a Kellog’s in the morning.. Hate Disney… Well.. Sure Knott’s berry farms would welcome you… or even Universal Studios… right in your own backyard…

    Seems to me that we’re not a prisoner at all.. We’ve CHOSEN by our past purchasing actions to favor X over Y and this list merely shows us who those X’s are…

  • FLYER

    Ok.. fair thought that you feel there’s no competition.. but possibly could it be that these folks make a product (or service) that we as the consumer base really like *and* have chosen to buy repeatedly over time– thus making them the leader in their respective industries..? I don’t recall that any of these companies operate in monopoly markets– including the drug makers..

    To me, a quick look down this list and I see names of companies that started small.. very small.. and over time, grew bigger.. and I have to conclude that a large part.. perhaps the largest part is because of US… that you and me– who make a voluntary choice to buy their stuff or not..

    Got a beef with google? use yahoo.. Think J&J’s prices are bad- switch to Pfizer or Roche or the like… hate post-it notes.. try regular papers made by Boise Cascade… Got a problem with Berkshire’s stock price… buy the B share.. Think Apple is rotten to the core– Dell, Compaq, Android, etc.. Think Intel inside is bad? I’m sure AMD or Micron would love to hear from you.. Think all Kraft foods are bad? Try a Nestle product instead… General Mills cereals all sugar? Try a Kellog’s in the morning.. Hate Disney… Well.. Sure Knott’s berry farms would welcome you… or even Universal Studios… right in your own backyard…

    Seems to me that we’re not a prisoner at all.. We’ve CHOSEN by our past purchasing actions to favor X over Y and this list merely shows us who those X’s are…

  • http://www.facebook.com/cklingensmith Christopher Klingensmith

    I thought I was the only one who thought that way. ;-)

    I do love accurate thinking.

  • http://elliott.org Christopher Elliott

    I kind of see where you’re coming from. Still, if you want a quality product, are you often have no choice. Does anything come close to the quality of an iPhone? Or the performance and price of an Intel chip? My point is, if we insist on quality, we have very few choices.

  • http://pulse.yahoo.com/_X66STTMKMTEZNRJDEY3NVQUMX4 Bob

    I’m going to have to disagree with you here. I believe that Google is right at the top of that list BECAUSE OF, and not in spite of, Android. I was on vacation last year with my wife and two very good friends of ours, both of whom are iPhone people. They were using the well below average stock navigator app on the iPhone in the car. Fighting ensued. Finally, the call came from the driver’s seat: can you ask your Droid to get us there?

    I calmly said to the Droid, “Navigate to the Polynesian.” Using its location based services and integrated Google voice search, it figured that we were in Orlando, specifically at the Walt Disney World Resort, and that we wanted to get to Disney’s Polynesian Resort. In under three seconds, the Droid was using its native, audible turn by turn directions to get us there.

    I still won’t let them live it down, and I dare you to try the same thing on your iPhone. Is the iPhone better? I don’t think so. Is it simpler? Probably, as it’s just rows of bubbly icons and one button. It’s idiot proof, sure, but has far, far fewer features.

    FYI, I have a 27″ i5 iMac in front of me right now and a home built PC with Win 7 on it. I use the PC because I can’t stand how the Mac works, and there’s no way to preview my browser tabs in the dock, like I can with Aero peek with Windows.

  • FLYER

    @elliott “Still, if you want a quality product, are you often have no choice”

    I’d dare say that each and everyone of the alternatives I’ve mentioned makes a “quality” product— or they wouldn’t be around.. You either adapt to your consumer and market or die.. Ask the folks at Smith Carona about how quality their typewriters were.

    I think that this list is NOT the companies doing at all.. rather it’s how you and I choose what to buy and how we rate it.. we put them there..as noted earlier not one single company listed operates in a vacuum or without direct or near direct competition.. so if WE as a consumer group demanded a better product– and we back that up with our purchasing power you’d see change.. Eastman Kodak thought digital photos were not going to be relevant.. every try to buy 35mm roll film lately? We demanded better and got it.. digital.

    So to me, the notion that the companies hold us hostage, I see as nonsense.. WE gave them that power by choosing what we buy.. we deemed the products on your list as being superior and our purchasing power went along with it… very, very very few things you and I buy today are done so with monopolistic markets.. so we almost always have a choice of another product…

  • Dave

    Maybe not a scam, but a very poor business model.  The transponders cost about $10 (depending on which system and which state) plus a deposit, then are pre-loaded with tolls.  If the car rental companies were interested in their customers, they could come up with a system to check the balance on the device when the cars are checked in.

    Tangentially, a pox on states that are going all-electronic.  This is also a problem for people who live in states that don’t have tollroads but who happen to be traveling with their own cars.  And then there’s the State of Washington, which has a tolling system completely incompatible with any of the others in the country and which has no intention of making it compatible (I’ve asked them why, but their answer made no sense whatsoever).

  • SeaWally

    I have used transponders provided by the rental company and there have been instances where I’ve left the transponder in its metal case and used my GPS to bypass toll roads.  I think it depends on the rental company and location.  I’ve never been forced to pay to use a transponder.  At least with the companies I’ve used its optional and charges only appear if you have the unit open on the windshield and you pass through a toll both.  I don’t think its what one might traditionally call a “scam”, but it is clearly an opportunity for the companies involved to make money. 

  • noah

    I believe that in colorado, the law that removed the toll booths requires rental companies to provide a transponder.

  • Anonymous

    In Florida and several other states, the rental car companies do not equip each car with a transponder. Instead, they provide the plate number of the car to the toll road authority or DMV. The number goes into a database.When the car goes through the toll apparatus without a transponder being detected, a camera take a picture of the licence plate. A computer checks the database and finds that the vehicle is registered to the rental car company. A an electronic invoice is generated to the rental company for the toll plus a small administration fee. The rental car company then adds the toll amount to your invoice plus a service fee. This past summer, I drove a Hertz car without a transponder from Florida to Massachusetts and drove through toll collection points in about eight states.  When I dropped the car off at Logan Airport, Hertz had recorded all of the tolls on my bill. I also found out that their policy was to limit my total fees for using their toll system to $10 per week.

  • cjr001

    Test again

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