Japan Airlines is undergoing serious corporate restructioning has allied itself with American Airlines.
We hope to add more contact details once the company stabalizes.
http://www.jal.com/en/worldwide.html
Headquarters — Japan
4-11 Higashi-shinagawa
2-chome
Shinagawa-ku
Tokyo 140 8605
Japan
Phone: 81 3 5769 6097
Toll-free number: (800) 525-3663 or (800) JALFONE (international)
Fax: 81 3 5460 5929
Japan Airlines – American Headquarters
300 Continental Boulevard
Suite 620
El Segundo, CA 90245
Telephone: (310) 643-1596
Fax: (310) 322-9684
In New York, Japan Airlines moved its administration office from 655 5th Ave, New York, NY 10022 into the same building as American on 360 Lexington Avenue on October 28, 2010. Unfortunately no floor or suite number is available at this time.
Japan Airlines shares American’s Terminal 3 at Chicago O’Hare International Airport Chicago, Illinois 60666.
Japan Airlines Customer Service and Support Center
300 Continental Boulevard
Suite 401
El Segundo, CA 90245
Telephone: (800) 525-3663
How to get through to an operator:
Dial (800) 525-3663. Press 1 at 1st prompt, 2 at 2nd prompt and 3 at third prompt.
If you have a customer complaint, please read this before contacting the company.
Customer Service Resources
Contact form for emails
Baggage policy
Baggage Tracing Service
Conditions of carriage (international)
Conditions of carriage (Canadian international)
Follow Them
|
|
|---|
Primary email
Japan Airlines Passenger Services: jpsa@jal.com
Primary contact
Steve Smith
Vice President Passenger Sales, The Americas
steve.smith@jal.com
(310) 606-6621
OR
Hidekazu Fujioka
Vice President Passenger Marketing
hidekazu.fujioka@jal.com
(800) 525-3663
Secondary contact
Hiroyuki Hioka
Chief Executive Officer — The Americas Japan Airlines
hiroyuki.hioka@jal.com
(800) 525-3663
Chief executive (*)
Toshiyuki Shinmachi
JAL Group Chief Executive Officer
toshiyuki.shinmachi@jal.com
81 3 5769 6097
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.