JetBlue Airways

http://www.jetblue.com
JetBlue Airways Corporation
27-01 Queens Plaza North
Long Island City, NY 11101
(718) 286-7900

Customer Relations
PO Box 17435
Salt Lake City, UT 84117-0435
(801) 365-2470

How to get through to an operator: press “0.”

Overview

JetBlue’s customer service reputation trends toward the extremes. It’s either really good, with friendly flight attendants, superior onboard amenities, generous legroom and many other customer-friendly practices. Or it’s really bad (think passengers stranded on the tarmac during an ice storm or grandmothers being threatened with arrest for videotaping other passengers). More often than not, though, JetBlue does right. Hopefully you won’t have to use these names.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage
Customer bill of rights
Email form

Follow Them

Primary e-mail

DearJetBlue@jetblue.com

(A JetBlue insider notes: “We are all best reached by emailing DearJetBlue@jetblue.com through our email management software.”)

Another good email address is CustomerRecovery@jetblue.comor (801) 365-2401.

Primary contact

Justin Thompson
Director Customer Support
Justin.thompson@jetblue.com
(801) 449- 2732

Chief executive (*)

David Barger
Chief executive officer
(718) 286-7900
david.barger@jetblue.com

What others have to say about JetBlue

Aviation Consumer Protection Division Air Travel Consumer Report
Consumeraffairs.com
Epinions.com

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

Filed Under: Airline
  • http://www.caesars@caesarsgroup.net P.N.J. KUMAR

    This is to know about the e-mail contact of Mr. Robin Hayes, Chief Commercial Officer and Executive Vice President of Jet Blue Airways Corporation.

  • http://www.bluewaveglobalexpress.com Mabel Ekekwe

    Dear Sir/Madam,

    Bluewave Global Express Ltd is a reputable aviation company in Nigeria and the sole agent of all the Civil Aviation Authority (CAA) in Africa) to render aviation services to your aircraft within all major airports in Africa and Nigeria in particular.

    We are the Leading Aviation Services Company in Nigeria with Head office in Lagos and related branches nationwide. We are also in process to open other branches in other African countries.

    Our personnel include former Pilots, former Air Traffic Controllers (ATC), former Aeronautical Information Services (AIS) and other aviation bodies (Customs, Immigration, State Security Service, and Drug Law Enforcement Agency).
    Our experiences, trust, and exceptional good relationship with all Civil Aviation Authorities in Africa has giving us an edge amongst others as it allow us to obtain all kind of permits even at very short notice.
    Our flight support services include:
    - Landing & Overflight Permits
    - Block/Seasonal Permits
    - Ground Handling Arrangements
    - Crew Transportation
    - Catering
    - Aviation Fuel
    - Atc Manual Flight Plans
    - Weather & Notams Briefings
    - Airport Slots
    - Flight Following
    - Security Clearances
    - Other Airport Protocols Services In Connection With Ground Handling.
    Our customer’s satisfaction is our main goal. We want to set a standard in the aviation industry with the experience of our widely traveled and well trained staff.
    We also have a member of our staff positioned at every control tower for smooth arrival and departure of our customer’s flights. We would like to be your operational representative here in Nigeria and other African countries and would like you to acknowledge this message to let us know in what other ways we would assist you.

    Thanks for reading.

    Best Regards
    Pamela Ms.)
    Bluewave Global Express Ltd.
    15 Osolo Way, Off M/M Int’l Airport Road,
    Block 2, 1st Floor,
    Ajao Estate, Isolo, P.O.Box 10010
    Ikeja, Lagos-Nigeria
    Tel/Fax: +234-1-2705776
    Mobile: +234(0) 8036225774, 8057361119

  • Abdullah Jib

    @P.N.J. Kumar, have you had any luck contacting Mr. Robin Hayes? If yes, please email me at jrasul00@gmail:disqus .com

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