P.O. Box 36611
Dallas, TX 75235
How to get through to an operator
A real person answers the phone.
Southwest is consistently among the least-complained about carriers in the United States. If something goes wrong, the airline’s employees usually fix it before you have a chance to pick up the phone or write a letter. It’s all part of Southwest’s legendary corporate culture, which competitors have tried (but so far, failed) to copy.
If you have a customer complaint, please read this before contacting the company.
Customer service resources
It’s best to use the online form, but be warned: the airline gives itself five days to respond. A call might be quicker.
Vice president, customer relations
P.O. Box 36647
Dallas, TX 75235-1647
Secondary contact (*)
Executive vice president, customer operations
Chief executive (*)
Chief executive officer
What others have to say about Southwest Airlines
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.