Spirit Airlines

Hey everyone – my inbox has been cleaned out – meaning if you’ve emailed me … I’ve given you an answer If you havent reached out to me – please do so! I would love to see to it that you are taken care of.

Love,

Heather
Sr. Manager, Customer Relations & Luggage Resolution
Spirit Airlines

The sixty days that I must wait until you refund my money does nothing for you and only hurts me. It gives me a bad feeling and you an aura of bad will. Why would anyone want to fly on an airline that appears punitive to its loyal customers, just so you can get a float of two months on their hard earned cash?

I had to rebook the flight at my own expense and ate the difference. I am a pastor who was asked to celebrate a church’s anniversary and that of its pastor. Thank God for US Air, who got me there in the nick of time.

I was unemployed last year. This money is important to my family, my kid’s meals. You get nothing good out of this. This is bad business practice and can only hurt your bottom line ultimately.

Greg Barrette

i HATE Spirit Air… they’re VERY irresponsible…!!!

On my way to Mexico, had a carry on with me, which it was small enough to fit… but without any questions asked, they took my carry on and said it was too big we need to check this bag in, and just gave me a sloppy handwritten with a few numbers TICKET… and didnt even tell me where to pick up my bag… and told me to rush in on the plane…!!! It was NOT a direct flight to MEXICO… we had to change flights in Ft. Lauderdale… therefore… when I got to Mexico… i’ve waited for ALL the luggage to come out… and NONE of them were mine…!!! i went to speak with the one that’s responsible for the luggage… and they told me to just go to the resort i’m staying in, and they will send it over later or latest tomorrow when the next plane comes. By the next day, they just told me there’s NOTHING they can do… cause there’s NO MORE LUGGAGES in the Cargo…!!! they just said, IF YOU WANT, when you’re leaving Mexico, and on your way back.. Go check in Ft. Lauderdale Airport and see if you have any LUCK…!!!

i mean, what the hell is that ?!?! obviously i didnt have any LUCK, and once i got home… the WHOLE WEEK i’ve been trying to call Spirit Airline and Baggage Claim in New York.. they just took me around the world… I called NY spirit airline airport they tell me to call Florida, Ft. Lauderdale… then they want me to call Mexico.. and back to calling NY…!!

I Finally got in touch with someone that can help (A LITTLE)… they asked for my information, email, phone numbers (mobile & Home)… and NO ONE HAS EVER GOTTEN BACK TO ME…!!!

I HIGHLY DISRECOMMEND SPIRIT AIRLINE TO ANY ONE I KNOW…!!!

It begins with each small community, churches and teachers and parenting. Values will soon follow.

When you are at a ticketing terminal at ANY US airport, glance over to the other more expensive airlines. You will notice a difference in the demeanor of the personnel, and the socio-economic status of their respective customers. Of course there will be low-cost airlines, but with them come a relative host of differences in its staff, conduct, order and client base.

Not that there is much we can immediately do at travel time, but if you look at this problem as a whole, you’ll see how important education is and from where the problems begin.

Start with your own local neighborhood, attend your respective places of worship, listen, and become a voice for your area.

Electing public officials to govern our society is YOUR choice. Forget the popular vote, learn what needs to be done and follow your instinct.

America has become a second rate country. Values are lost. Power, Corruption & Lies married with Greed have taken over.

The elected, are usually career politicians that will tell you anything you want to hear to get your vote. Think outside the box with your next vote, CHANGE has to begin with YOU.

The only way America will ever get back to normalcy is by getting the reigns on Big Pharma, the corrupt FDA controlling the median age of Americans with poisons like High Fructose Corn Syrup, Splenda, etc. and policing frivolous lawsuits in the court system to lower health insurance costs and allowing the Scientists and Doctors that have REAL ways of “curing-not-patching” diseases to practice medicine in all of its forms. Stem cell research is proven to regenerate limbs, organs, nerves, brain cells. Cancer is cured through simple things like Coral Calcium and High doses of Intra Muscular IV supplements. There are hundreds of curable illnesses that the FDA doesn’t want you to know about because the Big Pharma will lose Trillions, those same deep pockets are the figureheads and think tanks that control our world and get leaders elected. Believe what you feel, not what you hear from US media. You are being influenced, brainwashed. Don’t believe me? How did we get to the state of this economy? 9-11? Why do you think that occurred? This is not theory folks, it is your reality.

It starts with your home, your neighbors, patrolling your streets, being alert, listening to your children and watching their habits, instill them with values, you’re being told that religion is wrong, the Pledge of Alleigence is wrong, we never had this problem before we were forced to stop, the Constitution weighs heavily on your God and religion as the backbone of our system. We have to get back to CORE Values, the ones that our forefathers fought for and hailed to create this great country.

Stand up and be counted. Use your voice now people. Get your kids in church if you don’t want them in prison or dead. Research your vote, learn the candidates agenda. Think Perot, Huckabee, Green, and understand that they wanted to REFORM America and get back to values. Seal the borders, buy American products, when you go to work each day, do your job the same way you think your great, great, great Grandparents did theirs, with pride, conviction, humility and values.

It’s your vote.

Do you want to continue on this same path? Do you want your children and their children to live in this type of society? If YOU don’t stand up, they will have no choice.

Stand up. Get local. Get counted.

~Capper

Heather,
You have not answered one of my emails, and I have sent several.

Yesterday (Monday November 15, 2010), I was returning from Cancun, Mexico on the Spirit flight NK 174. My friend and I arrived on time in Ft. Lauderdale, Florida but there was a line at customs. We made it through the customs line and then time became an issue. About ten people including ourselves were being paged over the intercom to by the gate attendant for our Ft. Lauderdale to Boston connection. Thankfully, we were rushed through bag re-check and security by the TSA agents. As we were sprinting through the airport in the same terminal (Terminal 4, Concourse H) and we were sprinting to make the gate and we were still being paged by the gate. We saw a spirit employee who had a radio and we requested she tell the gate we were only 9 gates away, (about a couple hundred feet), however, she refused to call the gate over the radio. My only explanation is that she must have been having a bad day. We made it to the gate only after we saw the doors close and we were not allowed on the plane to Boston. Additionally, the plane remained at the gate for 15 minutes after we arrived there, but we were still not able to board. It was flight 618 from Ft. Lauderdale to Boston. We then unsuccessfully attempted to have the doors to the plane opened by the gate agent.

Our next step was to speak to a gate attendant to attempt to reschedule to another flight. However we were informed we could not be booked until Wednesday, November 17, 2010 (two days later) for our return flight. The gate attendant then advised us to speak to the manager at the front ticket counter. We left the concourse and went to the main Spirit ticket counter. We waited for the manager. He turned out to be the rudest person I have ever dealt with. There was only one couple in front of us, and there were four or five people who were unable to board the plane waiting to speak to him. He made us wait for 45 minutes while he conversed with his wife on his cell phone about their anniversary dinner which was that same evening. After his cell phone conversation with his wife ended, we spoke to him and he informed us that for another $414 we could get on a Jet blue flight (totally unacceptable). He then became very rude and short with us. He informed us that we could not get home until Wednesday and that it was our fault for missing the connection. I had never been treated as poorly by a person, let alone a manager. All we were interested in was information on how to get home. He then refused to answer any of our questions because he was irritated with our insistence that we wanted to get home sooner than Wednesday and he told us the only way to get home the next day was to book with another airline. We attempted to get more information out of him but he became further irritated. Our only option became a refund for the second part of our flight. We knew this was the best option at that time per his unhelpful attitude. We then were forced to book a hotel, which he would not help us with, (US Air was more than kind and got us a distressed traveler rate) and US Air booked us on a flight home the following morning.

Because of the repeated lack of assistance by multiple Spirit employes, both the gate attendant who refused to help, and the ticket manager who was just plain mean, we were forced to buy a hotel room, we had 2 additional days of parking to pay at Boston Logan Airport, and we had to buy 2 more tickets from US Air because the Spirit manager would not help. The total additional expense was $400.

I am not asking for the entire cost of the additional second booking. I only want the remainder of the original ticket price refunded, we were refunded $50 by the manager at the Ft. Lauderdale ticket counter, but I am adamant at being issued a refund for the entire price of both tickets. We were treated so poorly that it was impossible to even reason with the manager in Ft. Lauderdale.

Today I spoke with customer service which was entirely indian speaking individuals who could not understand what had happened. All three people whom I spoke with; the initial employee who answered my phone call, then his section manager, and then finally his floor manager all attempted to issue me the $50 refund that was already issued by the manager at Ft. Lauderdale Airport. Because I could not make them understand the issue and therefore I asked for the contact information for Sprit Corporate Headquarters Customer Service.

Thank you Sprit Air for a wonderful experience,

Nathaniel Spencer

You will be receiving a letter from my family. Your rules and Boarding check in employees in South Carolina are not nice at all. The airlines customer service is even worse.

I have been trying to recieve a credit that is due to me since July 2010. This is not exceptable. I need someone to contact me 914 381-1172.

In Dec of 2009 me and my daughter gave up our seats to accomodate a young family from being separated because Spirit overbooked the flights.
That is when our nightmare started. We were promised that we would fly out on the next available flight from Florida to New York.
Three days later and $700.00 of my own money (for hotel accomodations and food charges that Spirit Airlines promised to cover) was spent. We were also promised that we would recieve free baggage service and upgraded seats.
Then we tried to redeem our flights via vouchers from Spirit Airlines. Our Record locater # Z4W28S. We were charged $220.00 from La Guaria Airport because we missed our flight by 2 minutes. I contacted your headquarters office which by the way was the only place I could recieve valid information and help. They, your headquarters personel, explained that because the charges were made from La Guardia the credit would have to be recieved from LaGuardia. I contacted Laguardia Airport manager for Spirit Airlines who promised to issue me a credit in Oct 2010.

That never happened.

After scolling up and seeing all these remarks from other passengers I am confident I will never hear from you but I will leave my contact information anyway, just in case. Joy Bruenn 914 381-1172 home # cell # 914 879-9632

January 7, 2011

2800 Executive Way
Miramar, FL 33025

To Whom it May Concern:

Flying with Spirit Airlines out of Fort Lauderdale Florida on January 4th is the worst experience I have encountered when it comes to customer service with any business. I have worked with Mercedes-Benz USA for the last 7 years and one of our mission statements is to “treat everyone like your grandmother” we work and live by giving the absolute best or nothing. This is why Mercedes-Benz has successfully been in business since 1886 and the reason our store that I work at is #1 in the central region. I do understand that people/companies have off days but this is far beyond that. I strongly recommend for Spirit to change their mission statement to “the customer is always wrong, and if you don’t like it fly with American Airlines you will get better service.” This is what I was told when trying to fly back home to Chicago Illinois on January 4th from Fort Lauderdale International Airport by a Spirit Airline employee. I have this whole process recorded on my Flip Cam Digital Movie Camera.

Before arriving to Fort Lauderdale International Airport I checked numerous times through http://www.spirit.com if my flight was to depart from FLL on time, at 9:30PM. I confirmed even when waiting in line to check my bags in, and the conformation showed that the flight was still on time. I also confirmed for a 3rd time with the touch screen computers, which Spirit provides (for what they call) “express check-in.” After waiting for 45 minutes to check my bags through a Spirit check-in attendant I was told that my flight was delayed until 12:30AM due to mechanical issues with the plane. I understand that safety is the number one concern when flying, so I did not have an issue having to wait for a mechanically safe plane to fly back home.

My problem began when I overheard a female spirit check-in attendant telling a passenger next to me who was checking their bags in on the same flight, that the plane is delayed due to not having pilots, or a crew to fly. Why was I told that this was a mechanical issue? It seemed like Spirit employees gave any off the cuff response to shut us up. Then I found out the truth, there was no one to fly the plane due to scheduling errors made by Spirit. I proceeded to ask my check-in attendant if I could get a connecting flight home, she rudely responded “NO.” She noticed that my fiancé was upset due to the fact that we would not be arriving home until 3:00 AM CST. The Spirit employee then told my fiancé and I, “If you don’t like the service that we provide you should have paid more money to fly with American Airlines.” THIS IS WHAT I HAVE RECORDED. I responded by telling her that we paid $890 for 2 round-trip tickets from Chicago to Fort Lauderdale. It’s not cheap by any means especially when you even have to pay $30 per person for carry-on bags, when most airline companies do it for free. I would have paid a $1,000 at that point not have to talk to another Spirit employee and take another competitors flight out of Fort Lauderdale. Unfortunately since it was late at night there were no other flights available to Chicago. At this point it is 8:45pm and I asked to speak with a supervisor. She seemed to be confused as to where here supervisor seemed to be. She told me to move aside as she checked other passengers on to other flights. As I waited for another 50 minutes for her to find a supervisor I decided to call Spirit Airlines customer support number (800) 772-7117.

I waited for over 32 minutes on the phone to speak with a customer service representative. I told “Dave” if that’s his real name the situation, and that we were upset with the way that were being treated and handled. Dave proceeded to apologize for any inconvenience that Spirit has caused. He said that I would be refunded a total of $566.00 for my troubles. He also gave me conformation # I finished my conversation with Dave and he told me that my refund would come within 60 days and that I would receive a conformation e-mail that I still have not yet received. I got off the phone with Dave and continued to wait for a Spirit supervisor.

Finally after 50 minutes of and being pushed aside like a 2nd class citizen, a Spirit Supervisor showed up and typed my name in the data base and said that we were taken off the flight going home because I was receiving a refund of $566. I was never told by the customer service representative that I had the option to wait and go home at 12:30AM or being taken of the flight, and receiving $566. Dave told me that they were just going to refund me $566 for my troubles. Spirit supervisor continued to disagree with me and told me that I had to make a decision as to what I was going to do because the flight was going to leave with or without me. I decided get back on the flight because I had no other choice to get back home. Spirit employees still charged me for 2 carry-on bags, which is ridiculous for a flight that we didn’t know if it was going to leave or not.

After having my time wasted for almost three hours and the poor customer care that I received I decided to show the Supervisor and the Spirit check-in attendants that I had filmed the entire dialogue between myself and all of the Spirit employees and continued to do so. I was screamed at by the one of the Spirit female employees that she was going to call the Police for filming like I was criminal. I was not doing anything criminal I was exercising my 2nd amendment right. I have over 4 witnesses to testify on how I was treated and screamed at. I filmed because I wanted to protect my word and to show that there is no justification for treating a paying customer the way that my fiancée and I were treated. I proceeded to go on the flight and go home after exhausting all of my options. My knee is still in pain because I sat all the way in the back of the plane, and Spirit does not seem to accommodate passengers that are over 6 foot 2. The lying and manipulation of Spirit Airlines employees caused me to have emotional distress since I came back home.

To conclude this, all I’m asking for is the $566 that I was told I would receive back by a Spirit Airline Employee for my inconvenience and stress. If the matter in not resolved, I will not hesitate to bring the film to all of the major news networks and media outlets in Chicago, which is the 3rd largest market in the United States. I’m sure you do not want Spirit employees on TV telling a paying customer that they should have paid more money and flown with American Airlines for better service. Please handle this matter accordingly and as soon as possible. Thank you for your time and cooperation. Down below is my contact information along with Flight Number.

Best Regards,

Stefano Vitale

This is the second year in a row that I have gotten stuck paying for the 9 dollar club. Two years ago I called spirit to ask them to cancel my membership. I was told that I was stuck paying and would need to notify them in writing to cancel this for the following year. I did exactly that. I did notify them in writing. Well I got billed again. What state is this company located in so that I can file a complaint with the Attorney General for that state? This is getting crazy. My credit card put a block on spirit that is good for 4 years.(Amex)

To whom it may concern,

I recently purchased a ticket for my boyfriend on Spirit Air for $9. We paid for the seat charge and taxes etc. Overall the ticket price came out to $30 and some change. We confirmed the gate number, flight number, departure and arrival time on his boarding pass, online and over the phone. (Please note, I am a very detail-oriented person, so I am careful about these sorts of things). The flight was to depart the Orlando MCO airport at 3:25pm on and to arrive at the Ft. Lauderdale FLL airport at 4:25pm. He arrived at the airport at 2:00pm to check in and the woman at the desk informs him that the flight departed at 1:25pm! She confirmed all details and said that he should have arrived 5 minutes earlier. I then called Spirit and gave them his confirmation number. They said that he was filed as a no show (this was before the actual flight had was scheduled to depart, so how can he be a no show?). I spoke with 2 representatives and then a supervisor who said that I could re book and pay the full price. Another representative told me that the flight left on time at 3:25pm. At this point, I had been on the phone for over 40 minutes, and he had legitimately missed the flight! The woman at the desk (at the airport) was EXTREMELY rude and said that he could either re book, take a flight with Southwest or rent a car. I find their lack of help to be extremely unprofessional!

I re confirmed the details on many occasions to make sure that he wasn’t at the wrong gate etc. The woman at the desk said he wasn’t and there was nothing she could do for him. When he asked for her name all she gave was her first name, Cynthia, and would not give a last name or employee ID number. The loss of the $30 is not the moral of the story here, its the principle! I found it completely unacceptable. They’re disregard for a paying customer is of utmost absurdity!

It then became the Spirit representative’s word against my boyfriends when I spoke with the Supervisor that I contacted through the 800 number. I know that you have no control over what occurred today, but we both feel debased and disregarded after this incident. I would like to know if there is any way that he can receive a refund for the time, money and stress that this caused.

Thank you,

Lee

I have not flown this airline in years, why do people continue to patronize this company. People stop buying tickets, There is no customer service, I almost ahd a heart attack talking to incompetent outsourced people in the phillipines who are not empowered to do anything for you. I was on the phone for hours, I finally ahd to drive to the airport to talek to soemone in person.

AGAIN DO NOT USE THIS AIRLINE EVER, EVEN IF YOU GET A FREE TICKET NEVER EVER USE THIS AIRLINE

Dear Sirs,

I recently encountered several of your customer service staff to find that my choice in using your airline became a very bad one. My 20 year old son, LCPL Austin Rexroad, is currently serving in the United States Marine Corps stationed in Twenty Nine Palms, California, away from all of his family in Florida. Around the 15th of February his unit learned that they would be deployed to Afghanistan on approximately April 7th 2011, and gave them leave from March 17th thru April 1, 2011, at which time we chose to book a flight on your airline for my son to come home for a visit before being deployed over seas for a second time. On February 25th, 2011 my son booked and paid for two reservations. One for himself On March 31st, 2011 for his return flight to California as he would be driving his personally owned vehicle home to be left in safe keeping while he is deployed, and as a surprise a round trip ticket for myself to be able to return to California with him on the 31st and attend the family deployment ceremonies, as I did not get to attend for the last deployment for health reasons, returning back to Florida on April 6th, 2011. Well here is were the problem starts…..On Thursday March 3, 2011, the Marine Corp issued and emergency recall of all soldiers leave and reissued an emergency leave effective March 4th 2011 with a returning date of March 13th 2011, due to the crisis in Lybia it is required that they be sent to Lybia on March 15th, 2011. At that time we contacted the reservation center to try and change the reservations. They informed us that there was nothing they could do for us that we would in fact have to buy new tickets however they would give us a small credit for the tickets we had already purchased that could be applied toward the purchase of new tickets which now are double the price since they are not within the 14 day window any longer, and after being charged a 125 dollar change fee per reservation. We asked for the second round trip ticket to be cancelled and that round trip ticket credit applied to his one way fair, but they said under no circumstances could we transfer this ticket, as I was the traveler, keeping in mind that his credit card paid for both tickets. Unfortunately my son will not be able to come home on leave as we cannot afford to pay the large increase in flight costs and the change fee on such short notice. We are not asking you to give him anything, he has already paid for the cost of the two flights, we were simply asking you to waive the administrative change fee, which you and I both now there are very minimal cost in making that change especially in the three week notice we are giving you. We spoke to nine different representatives, and as I understand this is your normal practice I also know that in the business world every rule has an exception. This is not being changed because we want to change our vacation plans, this is a change that was issued by the United States Marine Corp, the Government, we offered to provided copies of all the documentation showing the original leave and the recall leave dates, but were told that there was absolutely nothing that can be done. One of your representatives actually asked me if I was done complaining because he had calls holding. I cannot believe that there is no compassion for this soldier that risks his life on a day to day basis so that all of those representatives can live in the United States and have a job with Sprit Airlines. I understand that we are just a reservation number and we are only one of millions of fliers but it absolutely breaks my heart that the only thing important to this airline is the dollar bill. I can assure you that while we may be just a reservation number and only one of your customers, we will do our best to make sure that everyone we know, will know that your airline had absolutely no compassion for this 20 year old soldier that cannot afford to come home and see his family before he will be deployed over an administrative change fee.

As I do not expect to hear from you I do appreciate your time to read this letter.

With my greatest frustration,

Cheryl Rexroad

To who it may concern.
LU & I just got back from our trip to Fort Lauderdale, I must say I’m very dissapointed with Spirit Airline . On our way back from our trip after standing in line for quite sometime we were told we had to go purchase ticket for our carry on luggage, we didn’t have to pay for carry to go to florida and there was no mention of paying for carry on in our papers. So I was upset and we had to pay an extra $60.00 I was shock and felt rip off. and we almost miss our flight becasue of this. its the first time we fly Spirit airline and do you think I will fly it again??
When Lu made the reservation for this trip it was the cheapest flight to florida, after being rip off with the carry on it wasn’t the cheapest flight. that is not good business sense, and peoples on that flight were also upset. so were not the only one. do you think I want to fly spirit airline again??
I will be waiting for a responce from Sirit airline and if they don’t do well on there dirty little trick will determind whether they see us again or not. sincerely Gerry

trying to get to a funeral in Naples this weekend. Ooops, thought our Freespirit Miles were our emergency flight plan. Seems they are not for visiting flights, emergency flights or anything that maybe useful to me.
I spent last night dealing with outsourced in India, Calvin. This am I have spoken to Kennedy and Colin as well. Colin Woods Did not like that i asked him his real name. Colin also claims they only have a mailing address to share with us, no phone numbers for corporate Spirit.
While fighting with Spirit about using more than half my points for a one way flight, and them charging $75 to redeem those miles..when the flight down that i was paying for was $59.
NOw..not only have i NOT had any help trying to get to my uncles funeral, BUT..all the flights for Southwest are now gone, and the Flights for Spirit have doubled overnight.
The number listed to reach customer service on here has provided me with a email, due to high volume of calls..and the other two contacts are the standard options that send me to India.
Pressing 1 did not get me to an operator.
Just feeling Sad i have 43,000 miles..and can not go to this funeral on Easter.
this is the 4th time i have been shut out of using the mile. I have three brothers, a niece and my parents, who all have this credit card…and we are all losing it..with trying to use the miles.
THis is not touching on the charges for you seat, or you bag in the overhead..or your checked bag..single peanut (oops again..no peanuts on planes due to allergies.)..half a soda…and the other amazing things we now pay for on a flight…to take the $9 fair flight to $150
Never mind about all that..i just want to get to Fl to pay respect, and be able to do it without a mortgage being taken out.
HELP!!!! ideas?
jmtparker

Lose the Love stuff! You are a professional.

Make yourself accessible to your customers via email and telephone.

Be aware that I also joined the $9 fare club on a trial basis. Afterward I realized that I would not be able to travel to the extent that it would make sense to have the membership, I went on-line to cancel. I went though the steps but at no time did I receive a cancellation number. Just to double check I waited a few minutes and then tried to log back in, with NO success. I was charge the fee anyway. I challenged the charge to no avail. This whole thing has really soured me on Spirit and will not fly them again.

We got caught up in their pilot strike in June of 2010…we were supossed to get tickets good for a year as part of their PR CYA campaign.  Well, 11 months later they wiped out the miles in our Free Spirit account.  Now, I’m trying to get even a free bag on my June 2011 flight.  We only use them once a year to go to Atlantic City…I’ve encountered one rude flight attendant throughout the years, but once she saw that I had the free spirit mastercard she was much nicer, which by the way is another way they rip you off…

I  have spent more than  two hours trying to speak to someone to
get information on the $9 plan because I got billed $59.95 on my credit card. I canceled out of this plan two years ago and want refund of this amount on my credit card. The way you are treating us is absolutely unbelievable. Because I can’t get anyone to speak with, I will not fly Spirit.I am always sent back to the record for a half an hour to get an agent who sends me back again to the same record.

My family and I took a trip from Ft. Lauderdale to Atlantic City for
Memorial Day Weekend from May 28th -May 31st and we have two infants
with us. We made the reservation online and there was no option for us
to indicate that we have two infants that will be sitting on our laps so
we have to check in at the counter. We check in at Ft. Lauderdale
airport and everything was fine we got the boarding passes for the
infants but on our way back from Atlantic City they said we did not
indicated on our reservation that we have infants and that there are no
information in the system that we have left Ft. Lauderdale airport with
the infants. I told the agent at the counter that there was no option
for us to indicate that there are infants when we make the reservation
online like other airlines. She said that there is and that she has
worked with Spirit for years and she knows that for sure, she has seen
it. So she said we have to purchase the tickets for the infants but
they have overbooked their flight for today and the next day so we have
to stay two extra days. We’ve already checked in online for everyone
else on our group. Well, my brother have a business and he have to get
back to open his business so we decided that some of us can stay and
give up two seats for my niece to leave with my brother and his wife but
the agent said she can’t do that …that is where I don’t understand,
she said we still have to wait to see if anyone show up by 7:20pm. They
let us all on the plane in the end but we have to pay for two seats for
the infants who ended up sitting on our laps. My son and my 16 months
niece will not sit by themselves, we can make them but they will cry and
piss off everyone on the plane…I wonder if Spirit make their American
employees take a class on “How to be Rude to their customers” I’ve
called their customer services, they’ve outsourced their customer
services oversea, they seem to be somewhat nicer. If you are Americans
please don’t fly Spirit…I will not fly Spirit Airlines again. You
ended up paying about the same price compare to other airlines but you
will get better customer services with other airlines. Also you know
your spent money will go more toward American workers. Investors keep
your eyes on their stocks…it’s going down and I will be celebrating
when Spirit Airlines going out of business! I don’t see how a business
like Spirit Airline can goes on this long. Zappos please take over
Spirit Airlines!!! 

Prior to the strike and also due to the strike in June 2010, Spirit airlines gave me vouchers and credit. The vouchers were given due to the flight was cancelled in the morning and the credit was given because of the strike. Beware of the vouchers as they can’t be used to pay the taxes of the tickets. Beware of the customer service because on 4 Occassions I was told they would extend my credit for 2 months and now I am being told that it expired and the 2 months was to complete the travel, not for being able to use it after it expired. Deception and false information. Now I see the weight limit is 40 lbs for your check in luggage. I would like all my information upfront and not being lied to. Keep Cost down but don’t do it at the expense of deceptive practices. I was I was told of the details of the vouchers and credit because I would have asked for a refund and not fallen victim to an extra $100 for vouchers.

I
am very upset with your inconsistent and abusive new  baggage
policy.  Recently I traveled to Florida and back with my entire family of
five.  I used an under the seat suitcase that I have taken on your airline
previously without a problem.  I flew down to Florida with my bag under
the seat in front of me;  travel us usual.  However, on the return
flight, I was informed that my bag was too large to go under the seat.  I
told the ticket agent that I have put it under the seat many times.  It
did not matter.  Adding insult to injury there were other individuals
carrying on large shopping bags, packages of odd sizes, and backpacks that could
not possibly fit underneath and they were not charged.  These items were
put in overhead bins even though they had not paid.

Because
of this alleged oversized bag, I was charged an absolutely outrageous $45 to
take my suitcase.  I can check at bag for $23 weighing 40 lbs at the
counter.  But the bag that was wrongly charged at the gate costs almost
twice as much.  I am a $9 club member and this was also ignored at the
gate.  I understand that the airline is concerned about weight but these
charges make it more beneficial to the customer to check an extra bag at 40
pounds rather
than carry
a bag of 10 pounds.  I believe this defeats the purpose of reducing baggage weight.

I would appreciate your review of this entire matter. 
Please:

·        Explain how we can
deal with such poor service should we encounter this again.  (We don’t
enjoy feeling like hostages.)

·        
In all
fairness I feel that  you should refund the $45 I was wrongfully assessed.

I hope this matter can be resolved to our mutual
satisfaction.  Remember, I do have a choice of airlines to fly.  My
family and friends await your response.

CC: 

Federal Aviation Administration

Stop raping the wallets of our military men and women. Join your competition in waiving luggage fees for active duty military

OK! I HAVE A QUESTION THAT MY MOM WANTS TO KNOW!

IF SHE SIGN UP FOR THE SPIRIT AIRLINE $9.00 FARE CLUB IS IT JUST FOR HER THAT CAN TRAVEL WITH IT BECAUSE SHE’S THE ONE WHO SIGNED UP FOR IT OR IS IT FOR THE WHOLE FAMILY !

FOR AN EXAMPLE: IF SHE SIGN UP,AM I ALLOW TO GO ON THE PLANE FOR $9 OR I HAVE TO PAY FOR REGULAR PRICE??

OK IF SHE SIGN UP , R THE FAMILY INCLUDED IN IT OR JUST HER?

It seems that flying with this airline is actually a nightmare. Reading all the posts here just make me feel I’m not alone. Now I conclude that is just the culture of Spirit Airlines to curse at customers on the floor and to treat them like criminals. This was my first and only time flying in this horrible airline. I will see Spirit Airlines soon getting on bankruptcy. And I believe the media (news) should know about it. Everybody has to know what is it to travel with Spirit Airlines. A customer psychologically abusive airline. So,after reading all the emails in here, I’m not surprise that Spirit’s employees used the “F” word with me. Someone in here that wants to form a customer coalition just let me know, I’m in. All efforts to get rewarded for all the bad moments while traveling and having your luggage lost are worthless. Thanks for nothing SPIRIT Airlines. All I can say, on my side, I will rewarded you for everything by never flying with you again, that is all Spirit Airlines deserves.

Alexandra Zapata

alexandra1_18@yahoo:disqus.com