Star Alliance

I have noticed Comcast on lists showing poor customer service.  I’m a current long term Comcast customer, and I have nothing but good to say about them.  It may have something to do with being competent in technology myself, able to go switch out equipment that is not working properly, like a number of different DVR’s — my number one failure in the last few years.

Yesterday I was speaking with customer service at CitiBank’s Identity Monitor.  It was extremely difficult for me with my hearing impairment to understand the reps. I kept asking for repeats because I literally could not understand what was being said.  The end result was getting hung up on by not one but THREE reps!  I emailed them to say I wanted to cancel my service and you can be sure I will follow up.

Having said that . . . there are several components to this problem:  a lack of diction (not speaking and enunciating clearly), the rep. speaking too rapidly, and poorly adjusted or poor quality headsets in use by the cust. service reps.  AND . . . a decided lack of patience on the part of the cust. service reps.

What it boils down to is they’re all in a hurry and can’t be bothered to do the job properly!

Of course, I can’t say what company has the worst customer service in America, since I haven’t done business with all of them.  I’ll leave that to the people who have the time and resources to do the research.

It does seem a bit misleading, though, to advertise this article as “I have the answer right here” and then the answer isn’t there.  We see three different “bottom 10″ lists, but no declaration of who’s actually the worst.  The article itself is perfectly honest; it’s the teaser I object to.

I value the fact that I am an American. Let me make it clear, there is not a better country in the world to have been born and live in; However, customer service in American operated centers are usually met

Arrogance,  condescension,
attitude beyond comprehension.  India, my
God, I think they put the A in arrogance, created lack of comprehension, and as
far as communication skills, it is truly non existent!  “Don’t worry I will help you”, three hours
later, I am still trying to communicate to them what I need from them. The best
experience I have ever had was with agents in the Philippines. I truly think it
has a lot to do with the value of your job. Americans take to much for
granted.  I said to an agent for a
company, that I will not name at this time. 
“It appears that your morning is not going well”, her response, “excuse
me!” I repeated, her response, “Look , you do not know me, you were not in my
house this morning or any other morning, so how would you know how this morning
or any morning I have is going”! I realized if I was to get any help, I needed
to just stick to the issue, she hung up on me. I can’t tell you how many times
I have experience this kind of attitude with agents in American who really does
not want to be in a customer service industry, trust me , it shows. India,
well, I will not even go there.    

Get an American Express blue for free and send the $ 450 to a charity. At least you will hear I appreciate….I appreciate….I appreciate….I appreciate….

I put eBay on the top of my list, I am suprised it didn’t make number 1 in all three since they are far worse then all these listed! Fact is eBay is far worse then any of these, they do NOTHING AT ALL to help their customer’s they hate them, transfer back and forth, ignore e-mails, and nothing ever gets done at all. If you have an issue, kiss your money good bye, especially if you are a seller!

Whay makes these companies so bad though? Why is no one mentioning it? Truth is when you call the people you speek too don’t speek english, can’t understand english, and frankly don’t live in America so they don’t like American’s. I noticed in the first poll EVERY one of those companies outsourced in the last few years due to the Bush tax cuts they received to take American jobs from American people, and this is what they earned from it!

HP and Dell, truth is when it comes down to it MOST people don’t bother to get involved with the customer service people since none of them speak english you can’t do what ever they ask, I think the reason they fell short of the lists is because most of their customer’s go else where for fixes and issues, its faster and less head ache.

I think this could have been brought up on the floor of the House of Representatives with the names of all employees involved mentioned for the official record…. Let a little shaming also take place, that the DHS would DARE treat a citizen like this…but the reality it happens every day by power drunk individuals with a uniform and unlimited authority to harrass citizens with no one to answer to.

I would bet that officer was not disciplined or counseled on his “error”….it gets swept under the carpet, because that’s what government employees largely do!

So what is the point of this comment?  Are you saying this experience didn’t happen to this gentleman?  Or that the kiosks are error-free, which is a ridiculous concept?  Woopty-doo that you’ve never had a problem with it.  Um, thanks for sharing this meaningless comment.

Oh, his comment wasn’t meaningless; it was an excuse for posting his signature block, with the link to his website. Free advertising, in other words.

Why wait 6 to 8 weeks, I have a problem that could be fixed now by a thinking person. Normal Customer service channels do
not include people that are allowed to think