Comcast

Thanks sharing this information…sometimes comcast is TOO big for it’s own good. In the past, I’ve used the we_can_help@comcast.com before, and DID get results.

There’s another shoe to be dropped here. Does Mr. Guglielmo have a purchase protection agreement or not? He says he does. If he can prove it, there’s no way he should have have to drag a full-size oven back to the store to get satisfaction. Typical Sears. How this place is still in business is a mystery to me. :-(  

I have never had a successful experience with Sears. They even told me they didn’t want to sell to me

I would point out that Sears is not actually a manufacturer of anything.  They have some of the best known house brands, but the manufacturers can and do change over time.  At various times their DieHard auto batteries have been made by Delco, Exide, and (now exclusively) Johnson Controls.  Their Craftsmen tools have been made by many different suppliers over the years.  I had a knew someone who worked for one of their paint/detergent suppliers (DeSoto) and she was able to get cases of Weatherbeater paint and Sears laundry detergent at bargain prices.  Their appliances have been from Maytag, Whirlpool (I know this because a listed patent on the label was from Whirlpool), Amana, and possibly any and all of the major or minor US appliance manufacturers at one time or another.

The don’t stand behind the product they sell as a manufacturer, but as a reseller.  They may offer to fix or replace, but the replacement could very well be made by someone other than the original manufacturer.  I have had pretty good success returning their Craftsmen tools – including screwdrivers that were pretty badly worn and/or rusted.  I had a coworker who told me about finding a damaged and abandoned Craftsmen hand tool on the sidewalk.  He took it into a Sears store and got a replacement with no questions asked.

I knew someone who bought an Amana refrigerator at a Sears Outlet store at a super cheap price.  It had a damaged handle, which was actually pretty easy to fix.  It was also missing a plastic cover over the lower radiator grill, and a call to Amana customer service yielded a new one – no questions asked.

Any money he shelled out for repairs should be refunded as well….and what he paid for the insurance policy he didn’t need.

One more thing I’d like to say.
For those of you who neurotically NEED to have a washer and/or dryer, the control panel of which looks like a control panel from NASA, who do you think you’re fooling other than yourself?

There are more problems and more expensive repairs required with these “electronic” controls than old fashioned analog parts.

What do these controls do?
they turn the heating element on & off, on longer for ‘more dry’ and shorter intervals for “delicate” or etc.
Clean the exhaust ALL THE WAY FROM THE DRYER TO OUT OF THE HOUSE.
Use fabric softener in the washer instead of dryer sheets in the dryer which leave a residue on the lint filter and ON YOUR CLOTHES.
If you’ve had your dryer for a while and use dryer sheets, put the lint filter under the faucet and watch it hold water.
Clean the coils underneath your refrigerator REGULARLY.
All these things for which you, the homeowner are responsible are in that manual you irresponsibly shoved into some drawer unread.

I am the very rare honest repaiman however, I DO charge to correct what YOU should have done.
SMDH

Just tried to email all of them. Mike, Rick & Robert were invalid email addresses. 

Rick Germano & Robert Sacunas have come back as undeliverable.

Delivery to the following recipients failed.

mike_decandido@comcast.com
robert_sacunas@comcast.com
info@comcast.com

rick_germano@comcast.com

I wanted to lock in our digital cable promo price of $29.99 for at least another 6 months.  Alanda in Technical Support said that shouldn’t be a problem, would let the ‘Loyalty Department’ know, and transfer me over to them.  Tiffany of the ‘Loyalty Department’ asked me what channels we like to watch (entirely unrelated to my request and a waste of time), and then told me that she wouldn’t be able to continue our promo price!  After I told Tiffany that Alanda said it shouldn’t be a problem, Tiffany said, “I’m sorry if Alanda misinformed you.”  How’s that for a terrible experience!?  We’ll see what Comcast does after receiving my complaint.

On Aug 2nd I had an appt. scheduled for 8:00am-10:00am to install cable in 4 rooms in my house along with Internet and phone (xfinity pkge). Kelvin (the Comcast tech) came and out and spent 5 hours here and only got cable installed in two of the rooms upstairs. The issue that I’m having is that he told my wife and I that he had to have someone else come out and look at it (that evening) or he had to come back and run new lines for the other 2 rooms. When he was here he said that he would come back later and run new lines for the other 2 rooms and that there would an additional charge for that, but he would do it on the side for the half the price. While he was here, he complained the whole time about how long it takes for customer service to get on the phone to help him (to see if the cable would work at that time). Well we never heard back from him or anyone else for that matter. He cut wires at the outside box so now I can’t hook my Direct TV back up. His professional is like nothing have ever seen or experienced before. The fact that he was trying to charge me additional money for installation (that I’m already was being charged $129.00 for on my first bill) is unacceptable. I’ve never had anything like this happen before and still can’t believe it. I have made several attempts with customer service (telling them about this) with no results yet. I still haven’t heard anything back from anyone to have my service completed. I have 2 kids in my house and no service in one of there rooms or my family room.

I really need to have someone come back out and finish this job (and I don’t want the same tech) or have my Direct TV hooked back up of they can’t get service here. The phone number that I can be reached at and that’s on my account is 540-848-0075. There were other things that happened while he was here that I’m not happy about but this email is already long enough. I would like for someone with power to make a decision call me because I’m getting nowhere with customer service. I still don’t have an appointment for someone to come out and this is a real inconvenience for me and my family. I wanted to switch to Comcast for the package and I’ve heard great things from  2 different people about your customer service, but I have to to see it. One last thing the first appointment that I had set up with Comcast no one ever showed up or called to say that they were not coming and we waited here for 5 hours, so 4 days later I called and rescheduled to this appointment

I had been with Comcast for approximately 8 years and I am not happy with the poor customer service from executives at the corporate office and in Maryland. It got to the point that I had to file a complaint against an Executive who kept calling my house on numerous occasions after I request that I no longer want to deal with them but their supervisor. I see why it’s poor customer service because it’s from the top down. My walls have been destroyed because of Comcast corporate installation department and now my carpet. I send more time on the phone talking with them than I spend at home or work. I took off from work twice and they never showed up. This is exceptionally poor customer service and I had to file with the government and show pictures as proof. It’s unbelievable. All these people needs jobs and Comcast hires the worst customer service team (Corporate and Maryland) office. The man who install my cable was trying to get $20.00 out of me. This is the introduction of Comcast in Maryland, terrible!! Now I am looking for a lawyer! It has been five weeks.

I actually work as a rep for comcast, and I have to say I agree with much of the posts here. I spend a lot of my work day fixing problems from other reps, techs, sales, billing, etc. Just try to remember that there are some of us working there that do actually do a good job. Please don’t lump us all in one boat. It isn’t fair to those of us that actually do a good job.

On approximately Sept 5 2012 I had Comcast and its affiliates come to my home and do an install of two new cable lines, one up stairs in my 12 year old son’s room and one down stairs in my 17 year old son’s room. Both things were completed, but not without flaw. What the situation is, is that they drilled a whole through the frame of my window up stairs and into the concrete under the windows I just had put installed in July 2012. On the outside it was tacky and unprofessionally done and the wholes in my frame and concrete are as well. The very next day I called the place that Comcast subcontracted, Decisive Communications about the work done and was told that they would have someone come look at my complaint next week Wednesday around 3pm if I can remember correctly, and no one showed up. So around 4pm I gave them a call and the young lady Stephanie who had seemed to get an attitude (I had to reminder her that I was the consumer and I wasn’t blaming my complaint on her but with her office and she then calmed down) took my information and forwarded it to the supervisor who handles complaints. That same day I called the home office in regards to my complaint( was on hold to file that for 40min) and explained the entire situation. The next day I received a call from David Lopez the Regional Executive Customer Care team who apologize profusely about the damages to my home and called me almost every other day to see if everything was ok. That same Friday I received a call from the woman( name I cant remember) who handles that and she apologized and asked me when she could have someone out to assess the damages and I explained to her it wouldn’t be able to happen until the following Wednesday when I’m off. This time the supervisor( which I was told) of the installers showed up and he explained that his technicians weren’t supposed to drill in the places in which they did and told me to that I had the option to get a contractor myself or use one of there preferred contractors. Being though I have experience with the contractors who did a good job on my basement windows I chose to use them again. On or about the 24th of September(about 3wks has passed since the initial call) I faxed the estimate to Mr. Lopez and I called Decisive Communication to let them know of the estimate and if I could fax it and was told that the fax machine didn’t work so I had to scan it and send it via e-mail, unfortunately I don’t have a scanner, and was told by the woman(again sorry I don’t have a name) that handles service that she would have someone pick up a copy and I told her that wouldn’t be until Wednesday and she said she would have someone out. I did inform her that I would be there until 5pm when I had to go to class. Again no one showed up or called, then on Saturday, a day that I work, someone stopped by to get the estimate but I had it with me. After this I did seem a little frustrated because it had been going on about a month and still no resolution to the situation. On or about October 1 2012 I spoke with Mr Lopez who said he still hadn’t received the estimate and I informed him that I faxed it, so I went on and faxed it again 3 times to ensure proper transmission and he acknowledged receipt of the fax. After he had received the fax on or approximately October the 1st I was called October the 5 2012 by the woman who handles the complaints at Decisive Communications asking me if she could have her contractor come out and assess the damages as well and I explained to her that her lack of communication and dropping the ball in other instances I wasn’t willing to do that but after she spoke for a few more minutes I told her ok she could have her contractor come out but it has to be at a time in which was convenient to me which was Wednesday. Again no one showed or called. So at this point I didn’t want to have anything more to do with this company. I then called Mr Lopez to explain and he again as apologetic as he could be got right back on it. and that was around the 15th of October. October 19 2012 I receive a call from the woman again from Decisive Communications again saying that whomever her contractor was should have gotten in touch with me but to no avail he didn’t. I then explained to her that I no longer want her technician out her to look at my home and that I just wanted them to pay for the damages that was received in the estimate and we could be done. I no longer had faith in there company to deal with there customer service issues and handle a mistake that there technician made. I also informed her that winter is coming and there will be a drafts in my home because of this. She still wanted to explain her position but I’m no longer willing to listen. They messed up, admitted to it, gave me an option on there contractor or mine, over a month and a half ago, and still want me to make concessions. So later on the same day Mr. Lopez gave me a call and asked the same thing and I told him the exact same thing, that I wasn’t willing to listen to them about the contractor stopping by, but due to his professionalism I still gave them another shot but it had to be on my terms. I told him that my family would be attending the Breast Cancer walk and the only day that would be available would be Sunday for someone to come out and still no one showed. This was my BBB complaint and still I have holes in my windows.

I will be writing to the CEO regarding Comcast inability to resolve a technical issue with cable tv at our home since December 2012…Worst customer service we have ever experienced.

The tech supprort team, which are employed to take care of customers problems are a joke. I was given the run around for three days before I got my problems resolved. I had to use the chat line. I will never call the service tech line again. They are are collecting a check and really doing nothing!!!!!!!! To top it all off they are trying to charge me $50 service fee for sending a tech to my home!!!!

Why is Mayor David Mayor of Gloucester Township working as a full time lobbiest and a full time Mayor. Isn’t this a conflict of interest and how can you be a two places at one and why does Gloucester Township have no competitor. Mayor Mayer should be in violation of the Faulkner Act. Comcast needs to get rid of him before he becomes an embarrassment for the corporation. This guy is scum

Totally just emailed like 4 Comcast VP emails I found online to tell them how AWESOME their Executive Escalations rep, Darius, was when he called to fix everything!!! I reposted my thanks for him on their FB page, emailed him, emailed all of these guys ^^, & now I’m telling alll you people: Getting bitched at all day via FB and Twitter is hard. Calling a bunch of times for help & getting idiots suck. But what matters in the end is the last person you talk to who can either be the straw that breaks the camels back or saves the day. He saved it big time… Throughout the call we joked together about how devastated we would be to miss The Walking Dead, told me he understood how mad I was (I was expecting to need to let loose a string of expletives, but luckily I didn’t need to bc i got the right person on to help!!), assured me he would get it fixed, & single handedly addressed/explained every problem we had. I am so so happy right now I just want to tell everyone how awesome he was.

But what are the other options…verizon…. pick the lesser of 2 evils. I am in agreement but as long as they monopolize the market and competitors are nonexistent we are screwed. I will be canceling comcast forever as soon as i move.