3655 N.W. 87th Avenue
Miami, FL 33178-2428
Phone: (305) 599-2600
Toll free: (888) 227-6482
Fax: (305) 471-4700
Guest care dept: (800) 929-6400
How to get through to an operator:
Already booked, press 5
Back from your cruise, Guest Care dept: Press 3
Carnival Corporation is the parent company of several cruise lines, including Carnival Cruise Lines, Holland America Line, Princess Cruises, Seabourn Cruise Line, Windstar Cruises, AIDA Cruises, Costa Cruises, Cunard Line, P&O Cruises, Ocean Village, Swan Hellenic and P&O Cruises Australia. Some have excellent reputations for customer service. Others, not-so-excellent. The relationships between these lines and their corporate parent — at least when it comes to customer service issues — isn’t always entirely clear. Certainly, it is a good idea to start any query at the cruise line level. All appeals should go to Carnival.
If you have a customer complaint, please read this before contacting the company.
Customer Service Resources
Executive vice president of marketing and guest experience
President of Carnival Cruise Lines
Chief executive (*)
Chief executive officer
A Carnival representative notes:
We’ve noticed on your web site that you include email addresses for many of our top executives, including Gerry Cahill, Ruben Rodriguez and Micky Arison.
We just want to point out that when these executives receive ombudsman-type requests, they forward the emails to the appropriate personnel who handle guest inquiries, which delays the response/resolution to the consumer. It would be more beneficial to your readers to provide them with the relevant departmental email contacts as this will ultimately make the process more efficient for consumers overall.
What others have to say about Carnival
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me .
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.