Princess

http://www.princess.com/
Corporate Headquarters
24844 Avenue Rockefeller
Santa Clarita, CA 91355

General: (661) 753-0000
Customer Service: (800) 774-6237
Fax: (661) 284-4747

How to get through to an operator:
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Overview

Even though Princess is owned by Carnival Corporation, it deserves its own file because of the high volume of complaints that I receive about it. Those included (but aren’t limited to) service failures, problems with onboard amenities and boarding denials because of passport or visa issues. I’m left with the impression that grievances are not always addressed to customers’ satisfaction — or at all, for that matter. This is highly unfortunate. Since there are no widely-recognized customer-service rankings for cruise lines, we’ll never know how low Princess has sunk. Or how much it can salvage its customer-service cred. I hope to update this section soon with good news.

If you have a customer complaint, please read this before contacting the company.

Customer Service Resources

Customer service main page
Passage contract

Follow Them

Primary email

customerrelations@princesscruises.com

Primary contact

Jan Swartz
Senior vice president, customer service and sales
jswartz@princess.com
(661) 753-0000

Chief executive (*)

Alan Buckelew
President
abuckelew@princess.com
(305) 599-2600

What others have to say about Princess

Consumeraffairs.com
Epinions.com
My3cents.com

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me .

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

Filed Under: Cruise Line
  • dee phillips the travel store,inc

    I have clients booked on 29 dy South pacific sapphire 3KWR4K who do not use computers at all. Also the same couple on Seg 3 of the World cruise 2M9CWQ
    He wants lists of the shore excursions and prices. I know they’re not listed yet but
    I wonder how I can get them listed when available. I don’t mind printing them out but
    with that many ports it will be mind bogling. Is theresome way to compile them
    into some form to give to him? I’m at a loss. Please help me.
    Thank you for any assistance, Dee Phillips

  • Virginia Dunne

    My husband I recently returned from voyage 2035 (cabin A416). We both tried to reply to the survey that was e-mailed to each of us. His was returned to him and I was unable to open the link (“the url was incorrect”). I am writing to let you know first of all it was a fabulous cruise. The only comment we have regarding the ports would be less time in Columbia and longer in Aruba. The real reason for writing is to tell you about two treasures you have working for you. We dined second seating Provence, table 128. Our waiter, Ramir Abarico, and his assistant, Christie Hebia, were terrific. They were efficient, friendly, polite, informative and worked together like clockwork. No request was left unfulfilled. In addition, they made our dinners a truly fun experience. The reason for needing to contact you this way is because we forgot to drop the “You made a differnce” cards off as we left the ship and we really want Ramir and Christie to get the recognition they both deserve.
    Virginia & Paul Dunne
    Booking #2LVH7W

  • TALIS OZOLIN

    IAM REQUESTING IF SOMEONE WOULD PLEASE HAVE ONE OF THE TICKETING PRICING TEAM MEMBERS CONTACT ME TO CONSIDER ADJUSTING OR DISCOUNTING TICKETING PRICESES WHICH THEY SET YEARLY FROM YEAR TO YEAR. BEST TIME TO BE REACHED WEST COAST PACIFIC TIME IS IN THE MORNINGS. MUCH APPRECIATED THANKYOU. 253-539-8579.

  • Mary

    I am trying to get aservey to fill out about my cruise. My husband and I went on a cruise to Alaska, in Sept, 2011. The cruise was nice but two of the excursions were not worth it.
     We went on the liarsville salmon bake, it was awful the place smelled so bad we could almost got sick. WE could not make out the food except the salmon and it was so full of bones we could not eat it. The village smelled like rotten pigs.I would be ashemed to take anyone there. Thank goodness it was not hot that day, or pepple would have really gotten sick.
    The other one was the Totem Pole Bright State Park, it was just okay but not worth the price we paid. Thelumberjack show was great.
    My e-mail is cricketmarr@charter.net  if you have a replie.
    @charter:disqus      
                              Thank you!

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