The Ritz-Carlton is an independently operated division of Marriott International.
The Ritz-Carlton Hotel Company, L.L.C
4445 Willard Avenue, Suite 800
Chevy Chase, Maryland 20815
General phone number: (301) 547-4700
Toll-free number: (800) 542-8680 (U.S. and Canada)
Fax: (301) 547-4723
Marriott Guest Services
310 Bearcat Drive
Salt Lake City, UT 94115-2544
General phone number: (801) 468-4000
Toll-free number: (800) 450-4442/ (800) 831-0224
Fax: (801) 468-4033
How to get through to an operator:
Dial (801) 468-4000. Press 0.
If you have a customer complaint, please read this before contacting the company.
Customer Service Resources
Chief Sales and Marketing Officer
301-547-4700 ext. 5474780
President and chief operating officer, The Ritz-Carlton Hotel Company, L.L.C.
(301) 547-4700 ext. 5474822
Chief executive (*)
J.W. Marriott Jr. (nicknamed Bill)
Chairman of the Board and CEO of Marriott International
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.