TownePlace Suites

TownePlace Suites is a Marriott brand hotel.

http://www.marriott.com/towneplace-suites/travel.mi
Corporate Headquarters
Marriott International, Inc.
10400 Fernwood Road
Bethesda, MD 20817

General phone number: (301) 380-3000
Toll-free number: (800) 257-3000
Fax: (301) 380-3967

Marriott Guest Services
310 Bearcat Drive
Salt Lake City, UT 94115-2544
General phone number: (801) 468-4000
Toll-free number: (800) 450-4442/ (800) 831-0224
Fax: (801) 468-4033

How to get through to an operator:
Dial (801) 468-4000. Press 0.

If you have a customer complaint, please read this before contacting the company.

Customer Service Resources

Contact form for emails

Twitter

Although some individual locations have their own Twitter accounts, there is no brand Twitter account. Contact Marriott @MarriottIntl.

Primary email

customer.care@marriott.com

Primary contact

Peggy Fang Roe
Vice president brand management, TownePlace Suites & Marriott Executive Apartments
peggy.roe@marriott.com
(301) 380-4240

Secondary contact

Arne M. Sorenson
President and chief operating officer
arne.sorenson@marriott.com
(301) 380-3000 ext. 3804364

Chief executive (*)

J.W. Marriott Jr. (nicknamed Bill)
Chairman of the Board and CEO
bill.marriott@marriott.com
(301) 380-3000

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

  • Sharon Beasley

    Today, Feb. 10, 2011, a man from maintenance along with someone dressed in white shirt (resembling security guard) came to my door (room 315) Intown Suite, Savannah, GA.
    I peeped out to see this young man and asked what did he want?
    Did not understand what he said so I repeatedly asked what do you want? He proceeded to use card key to unlock door.
    I stated I am going to get my gun! He continued with the card key and opened the door and I came back to door with gun in hand, he stated that he and the other fellow were here to spray the hotel room (this a monthly thing and it has to be done).
    I protested with please I do not want my room sprayed but he insisted and I stated again I do not wish to have my room sprayed. He stated that I will have to take this up with Al and I stated I will. I called the front desk and told him that I do not wish to have my room sprayed and he asked if someone had been there to spray the room? Yes, I answered and he asked if I had let them and I stated NO! He giggled and stated you got off this time as they have left. I said thank you. Only the two that came by my door would not have left because they worked here (I supposed) in maintenance and security. What is really going on here?
    You cannot have extra towels, or toilet paper. The hotel gave the first set of towels that individuals have to wash. The linen is dingy, soiled bed spreads. This I believe is the worse one we have every stayed in and we are not complainers!

  • http://www.marriott.com/towneplace-suites/travel.mi Sharon Beasley

    Please e-mail me your findings on this incident as I do not think that this will be the end of this and I plan to report to the police if I am not satisfied with your results!

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