Apple

http://www.apple.com/
1 Infinite Loop Stop 47-2l
Cupertino, CA  95014-2083
(408) 996-1010
1-800-MY-APPLE (1-800-692-7753): General support
1-800 APL-CARE (1-800-275-2273): iPod, Mac and iPad technical support
1-800 MY-IPHONE (1-800-694-7466): iPhone technical support
Fax: (408) 974-4224

How to get through to a person.
Press “0” at every promt.
Or press “**” immediately upon connection.
Or say “Operator” at the first prompt.

Overview

Apple is a company that mostly sells computers, music devices, music and phones. The company gets a fair amount of complaints and addresses most complaints properly. The most common complaint about Apple involves the company failing to perform according to its contracts.

Customer service resources

Apple contact page
Apple support: general
Apple iTunes support
Apple MobileMe support

Twitter

@forstall

Primary contact

Scott Forstall
Senior Vice President iOS, Apple
forstall@apple.com
(408) 996-1010

Secondary contact

Philip W. Schiller
Senior Vice President, Worldwide Product Marketing
schiller@apple.com
(408) 996-1010

Chief executive

Tim Cook
CEO
tcook@apple.com
(408) 996-1010

What others have to say about Apple:

Apple Computers
Apple iPod
Apple iPhone
Apple iTunes
iPod Nano Lawsuit

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

Filed Under: Personal Computers

  • Pingback: New at On Your Side: personal computers

  • Danielly

    I sent photos to Apple support in Brazil, reporting that my computer was peeling.

    The Apple support sent the case for advanced support. It contacted me stating that the warranty does not cover the replacement of the top case, because it failed to discover the cause of the damage.
    I was told that I should have used a cover to protect the top case. This answer is absurd!

    I never used any type of chemical on the computer. Where is peeling, as can be seen from the photo, it not wrinkled or scratched, proving that the damage was not due to injuries.

    I ask: I bought an expensive computer, with 8 months old, which present a problem of unknown origin and still I have to pay? What kind of company is this?
    If the cause is unknown, what I have to do with it?

    Here is my total dissatisfaction with the MacBook Pro and the Apple Brasil.

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