http://www.toshiba.com/tai/
1251 Avenue of the Americas, Ste. 4110
New York, NY, 10020
(212) 596-0600
1-800-457-7777
Fax: (212) 593-3875
How to get through to a person.
Press “0” at each prompt.
Or Press “1” for English, then “2” for customer service, and then “4” for customer service representative.
Overview
Toshiba is a company that sells computers, printers, home and office supplies. In the past, they have been thought of as a company without credible customer service support: in 2006 they received an “F” rating with the Better Business Bureau. Since then the Toshiba team has worked on improving their customer service. The most common complaints with Toshiba involve Toshiba failing to perform according to their contracts.
Customer service resources
Toshiba contact page
Toshiba services and support page
Toshiba laptop recall
Toshiba battery recall
Primary contact
Ken Ishihara
Vice President
kishihara@tai.toshiba.com
(212) 596-0624
Secondary contact
Kotaro Yamasaki
VP Corporate Communications
Kyamasaki@tai.toshiba.com
(212) 596-0624
Chief executive(*)
Masahiko Fukakushi
Chairman of the Board and CEO
Fukakushi@tai.toshiba.com
(212) 596-0624
Additional Contact
Joanne Paul
Account Coordinator
joanne.paul@tabs.toshiba.com
(949) 462-6235
What others have to say about Toshiba:
Toshiba America Hits “F” Rating With BBB
Toshiba Computers
Suit: Toshiba U.S. Discriminates Against Female Employees
Toshiba Rebates
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.