Orbitz

http://www.orbitz.com
500 W. Madison Street
Suite 1000
Chicago, IL 60661

(312) 416-0018
(888) 656-4546

How to get through to an operator
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Overview

Of the three major online agencies, Orbitz has a well-established reputation for making the most of the latest technologies. But until recently, it hardly applied those innovations where they were most needed: in the customer service department. Several new customer-focused initiatives promise to change that. But it is still too early to tell how they might improve the overall customer experience in the long term.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Customer service main page
Terms and conditions
Customer support

Twitter

Orbitz: @Orbitz
Orbitz Customer Care Team: @OrbitzCareTeam

Primary e-mail

customerrelations@orbitz.com

Primary contact

Stephen Sedlak
Director, customer relations
ssedlak@orbitz.com
(312) 416-0018

Chief executive (*)

Barney Harford
Chief executive officer
bharford@orbitz.com
(312) 416-0018

What others have to say about Orbitz

Consumeraffairs.com
Epinions.com
My3cents.com

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

  • Tina Krom

    On 9/22/10,I booked two rooms at Sheraton New Orleans Hotel. Locator #’s CTRJA9/ HXDJBZ for $ 229 per room per night plus tax. On todays website you are offering same type rooms @ $209 per room per night plus tax. I called 5 times to speak w/ customer service and was hung up on 4 times. My question is simple. Where do you publish your accountings of rooms and charges that I as a customer can compare to my own charges. You can not offer price assurance if a customer must simply take your company’s word that they have recieved the lowwest price. Two additional things to note: I booked the same room for an additional night directly through the Hotel at a lower rate .Your representative was unable to tell me whom you are licensed through or the corporation you are listed under with the BBB.

  • http://Orbitz,com durrani

    booked my ticket on November 15 2010 and the website was giving me problem, so i booked my ticket from different website, after few days i noticed a charge on my credit card and i called the customer service but they did not helped me but they told me to keep the credit and use it when i need, so now i need to travel and i called them to book my new flight, when i called i talked to the lady and she found me a ticket i told her that my travel dates are Friday Feb/11/2011 till Feb/14/2011 and got disconnected i called again same thing happened, and then i called again and i got connected with a man he first told me that there is no ticket for the price and date that we found on previous call after few minutes he found it so we booked the ticket for Feb/11/2011 from San Diego to Washington DC and back from DC to San Diegoon Feb/14/2011, now that it been a week i did not get an e mail confirmation i called them to check and now they booked it for a wrong date my ticket says Feb/02/2011 not Feb/11/2011 when i told them that this is not my mistake and i cannot travel on the 2nd they are going to charge me more money, first i lost $80 then i paid an extra to use my credit $180, now i have to pay more, even its not my mistake, i am requesting to someone need to investigate this matter please, because its coasting me. I really don’t know what to do, who to talk. If someone check, will find out the same flight timing on both days its just that i can’t travel on the 2
    but still they are helping me i write to the company’s Chief executive so let see what they do.

  • Hadassah

    I am very pleased with the way a supervisor, by the name of Brianna took care of the mistake that was done on my air ticket.  

    An Orbitz agent had given me the wrong information when I callled to enquire about certain information, which caused me to book a flight that I didn’t want.  Since all conversations are recorded, I called Orbitz back to have them rectify the problem.  THe first supervisor that I spoke to was really nice and patient, however she just failed to take responsiblity for the mistake(despite the proof on the recording) and caused me a great amount of aggravation.  A couple of days later, I spoke to another supervisor, Brianna.  She listened carefully, took down my number and went on to fix the problem.  She did not keep me holding forever, but only called me back when the problem was rectified.  She aplogized and admitted fault on their part.  Brianna was efficient and effective, and handled my compliant in the most professional manner.  She meets my expectation of good cutomer service.  My postive experience with her made me feel good about using Orbitz again. 

    Thank you.

  • AMK

    We just came home from a 4 day cruise we booked through Orbitz with a group of 17 people.  Not everyone booked through Orbitz and were glad they had not.  My husbands excursion was a disaster booked through Orbitz with a local dive company.  It took a week for “linda” from shore excursions to get back with us and refund us $54.00 we paid (the additional 70 was excursion money so no need to give back to us, our time was worth nothing to Orbitz) and an apology was their answer.  What a joke, we will not be booking future trips through Orbitz as there really isn’t any savings and you do not get the support or guarantee like you would if you go directly through the cruising company.  Buyers beware.

  • Andre Alves Ottoni

    Hey,This is my flight locatorOrbitz record locator: PBORB3804565284 
    There is a big misunderstanding going on here. I was tryng to change my flight from may 4th to may 6th but I didn’t change it. It was so expensive and I decided to keep up with my last flight day, as well as I already made the reservations in Aruba ( my final destination). I need that to be the way it was now ! I called the number you guys asked me to and the lady told me it would be at least $150 to change the ticket, so I decided to keep my old one, but that wasn’t what happened, my flight is scheduled to sunday may 6th.I need that now, because the day is comming. Thanks

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