Be a smarter customer! Get your copy of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it "eye-opening" and "inspiring" -- it'll "grab your attention and won't let go." Order it now on Amazon, Barnes & Noble or iTunes.

Joanna Au bought roundtrip plane tickets to Hong Kong through Singapore Airlines’ website. Even though the tickets were purchased in the United States, in dollars, she’s being charged a three percent “foreign transaction fee” by her bank. Au feels scammed.
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Be a smarter customer! Get your copy of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it "eye-opening" and "inspiring" -- it'll "grab your attention and won't let go." Order it now on Amazon, Barnes & Noble or iTunes.

2011 was quite a year, wasn’t it?

As the economy struggled to recover from the Great Recession, consumers felt as if they had great big targets painted on their backs whenever they went to the store. That frustration led to the “Occupy” protests that took root in many American cities this fall.

What did we learn from 2011 and what does it mean for this year?
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Is this a scam? Are airlines really giving away “free” flights?

January 16, 2012

Dick Jordan became suspicious when he received the first postcard offering “two round-trip airfares to anywhere Southwest flies.” He’s a loyal Southwest customer, but this seemed too good to be true – and he thinks it might be a scam.

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Is this a scam? Even a “cleared” check is never really cleared

January 10, 2012

Bob Dolan thought the $1,750 check he received from a stranger had cleared with his bank. He thought wrong — and now he believes he’s been scammed.

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Time to get political? Yes, and here’s how

January 9, 2012

Consumer advocate Elizabeth Warren is running for the U.S. Senate in Massachusetts and across the country, the Occupy Wall Street movement has taken hold as a grassroots consumer movement. Of course, there’s also Ralph Nader, who has made two unsuccessful presidential bids.

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Is this a scam? A “cheap” credit score that costs a lot more

January 4, 2012

Carolyn Soucy thought she was getting a good deal on a credit score: Just $1 through a company called Experian Credit Monitoring.

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12 things you shouldn’t do in 2012

January 3, 2012

They say 2012 is the year of the apocalypse, and while preventing the end of the world is beyond the power of this consumer advocate, there is one disaster I can definitely help you avoid: The apocalypse of your bank account.

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Amazon offers fastest holiday purchase refunds, study says

December 28, 2011

The returning of gifts is almost as time-honored a tradition as Christmas itself.

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7 unbelievably good reasons to order Scammed right now

December 24, 2011

You need to get Scammed now. Otherwise, you could get scammed.

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What’s your problem? My Maytag microwave won’t work

December 12, 2011

Addie Adams’ microwave is constantly breaking down, and now Maytag wants another $275 to fix it. Should she pay the manufacturer or is there a better solution?

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