Lauren Bear is confused. She tried to order a pizza from the Pizza Hut site, but the pricing looked an awful lot like a bait-and-switch to her.
The item I wanted was listed as “starting at $7.99″, but when I signed in the pricing changed to “starting at $9.99″. I find that highly questionable.
I took a screen shot of the the screens together. I don’t know if they think they can charge me more based on my purchase history, location, or whatever but it’s just not cool to mess with customers like that.
I agree. So I suggested that Bear contact Pizza Hut to get this resolved.
She tweeted about it for two days. Then she tried to call, but couldn’t get through.
So I sent off the form from their site a little while ago but they asked for my date of birth and other information that’s a little too much for the situation (and you can’t complain if you don’t tell them what they want to know about you-yuck!).
I still filled it out but it wasn’t making me want to help them do better. All I’ve gotten is the automatic “we value your input” response so far.
What can Pizza Hut do to make this right?
“I want companies to be upfront about their pricing, no sneakiness of any kind,” she told me. I think that’s reasonable.
I’ll update this post when she hears back from Pizza Hut.
Update: Shortly after this post appeared, I got an update from Bear. Pizza Hut has responded and is “looking into it.” More soon.