American Airlines

http://www.aa.com
American Airlines Headquarters
4333 Amon Carter Boulevard
Fort Worth, TX 76155
Telephone: (817) 963-1234
Toll-free number: (800) 433-7300
Fax: (817) 963-9641

How to get through to an operator:
Dial 00, then say “agent”.

Baggage Department: (800) 535-5225
How to get through to an operator:
Press 1 then press 0 twice.

American Airlines Customer Relations
PO Box 619612 Maildrop 2400
Dallas Fort Worth Airport
TX 75261-9612
Telephone: (817) 967-2000, a pre-recorded line only.
Fax: (817) 967-4162

Overnight Mail Address
4255 Amon Carter Blvd
Maildrop 2400
Fort Worth, TX 76155-2603

Overview

American Airlines is a solid, middle-of-the-road airline when it comes to customer service. Which is to say, there is no abundance of horror stories coming from American. But, at the same time, when it comes to marginal cases where a little bit of good will could take it a long way, it often hesitates – especially when it comes to paying out damages or issuing vouchers. All in all, American could probably do better. It could also do much, much worse.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage
Customer service main page
Email form

Follow Them

 

Primary e-mail

According to American Airlines, there is no general e-mail address that is monitored. It prefers all inquiries to be sent to its form, but you can also try Customer.Relations@aa.com

Notes:

  1. We’ve made an effort to fix the bouncing email addresses by providing new contacts. If anyone has problems with these please contact me.
  2. American says e-mailing its executives is the slowest way to get a response from the carrier. Slower than sending it a letter. Slower than using a carrier pigeon.)

Primary contact

Jon Snook
Senior Vice President Customer Experience
jon.snook@aa.com
(817) 963-1234

Sean Bentel
Manager, customer relations
(817) 967-2116
sean.bentel@aa.com

Chief executive (*)

Thomas Horton
President and chief executive officer
(817) 963-1234
tom.horton@aa.com

What others have to say about American Airlines

Aviation Consumer Protection Division Air Travel Consumer Report
Consumeraffairs.com
Epinions.com
Airline Quality Rating

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

Filed Under: Airline
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  • Jeff Tenbrook

    Yes…Said they used the experience to “train” the employee that lodged the formal complaint to the airport police.  Gee thanks for giving my family the opportunity for them to “train” their employees.  No charges were

  • Iberiana

    Well, the problem here is that this guy does not work for american air. He is employed by the church of contained passion’s compensation department where he receives orders about ” discontenting” people who have nothing to do with the originating irritation.

  • Jean Luckson Jean Baptiste

    Hello
    !

    I
    am  Jean Luckson Jean Baptiste. A part-time job and I try to help out
    my mom as such as I can. The reason I’m writing this letter is that I have
    always wanted to be a singer!

    I
    need to raise sponsorship funds to help me attend the BEST  TALENT INC
    convention coming up in Florida (October-26-28, 2012). Top Agents will be there
    from all over the world. I’ve done my homework, and this event is the best one
    out there! I will be able to see if have what it takes to pursue my dream.

    Do
    you think you may be able to help sponsor my trip?

    Jean
    Luckson Jean Baptiste

    E-mail sonson502000@yahoo.fr

  • Joetheplummer6969

    Try leaving your stupid dog at home…the rest of us will apreciate it.  Idiots!

  • appalled

    Then airlines shouldn’t offer the service…thanks for the compliment.  LOL

  • LADYBIRD

    GLENN BECK FLEW INTO DFW YESTERDAY FROM NY. HE WAS TREATED SO
    DISRESPECTFULLY, I WILL NEVER FLY AA EVER AGAIN AS LONG AS I LIVE. I SHARE THE
    SAME VALUES AS GLENN BECK, I AGREE WITH WHAT GLENN BECK SAYS. ONE OF YOUR
    PERSONNEL DOES NOT AS WAS SO HATEFUL TO GLENN BECK THAT I WAS SHOCKED THAT THEY
    WOULD DO THAT. NOW THAT I KNOW HOW YOU REALLY FEEL, I WILL NEVER FLY AA AGAIN.
    I WILL LET IT BE KNOW HOW HE WAS TREATED. YOU SEE, THAT STEWARD REPRESENTS AA.
    HE IS YOU!!! GLENN BECK HAS DONE NOTHING TO AA OR THE PEOPLE THAT RUN AA. THIS
    PERSON TOOK IT UPON HIMSELF TO ACT LIKE A JACK ASS IN FRONT OF ALL THE OTHER
    PASSENGERS AND ABOVE ALL, GLENN BECK’S CHILDREN.

    I AM GOING TO MAKE IT MY LIFE’S MISSION TO MAKE SURE THAT ALL
    THE PEOPLE THAT LOVE GLENN BECK KNOW EXACTLY WHAT JACKASSES YOU PEOPLE REALLY
    ARE AND THE YOU TREAT PEOPLE YOU DO NOT LIKE OR THAT YOU DO NOT LIKE THEIR
    POLITICS IN A HORRIBLE MANNER.

    GLENN BECK RELATED THE ENTIRE INCIDENT ON HIS WEBSITE. HE IS
    ONE OF THE GREATEST PEOPLE I HAVE EVER HEARD SPEAK. HE HAS MORE CHARACTER IN
    HIS LITTLE FINGER THAN YOUR ENTIRE COMPANY HAS ALTOGETHER. I REFUSE TO EVER FLY
    AMERICAN AGAIN FOR PERSONAL OR FOR WORK.

    THE PEOPLE OF NEW YORK TREATED HIM AND HIS FAMILY TERRIBLE
    WHILE HE WAS IN NY. I AM SURE HE THOUGHT THAT A TEXAS BASED COMPANY WOULD TREAT
    HIM WITH THE RESPECT HE DESERVES. HE WAS WRONG AND HE HAS SAID PUBLICLY THAT HE
    WILL NEVER TRAVEL ON AA EVER AGAIN. WELL I AM WITH GLENN ON THIS. I AM ALSO
    GOING TO MAKE SURE EVERY SINGLE PERSON WITHIN MY EMAIL REACH WILL NEVER USE AA
    AGAIN. I DO HOPE YOU GO BANKRUPT. YOU DESERVE NO LESS!!

    GLENN BECK MOVED FROM NY TO TEXAS SOME MONTHS AGO. HE LOVES
    TEXAS BUT HE NO LONGER TRUSTS OR WILL EVEN USE AA. I HATE YOU FOR WHAT YOU HAVE
    DONE TO GLENN BECK. HE AND ALL PASSENGERS DESERVE MUCH BETTER THAN WHAT WAS
    DONE TO HIM DURING A FLIGHT AND IN FRONT OF HIS CHILDREN. I LOATH AA AND WILL
    NEVER FLY WITH YOU AGAIN. AS I SAID, I WILL MAKE SURE THAT EVERY SINGLE
    CONSERVATIVE I CAN CONTACT WILL KNOW WHERE AA STANDS.

    YOU STAND WITH THAT SORRY ASS BASTARD OBAMA THAT HATES AMERICA
    AND IS TRYING TO DESTROY AMERICA. I AM SHOCKED YOU WOULD SIDE WITH HIM. BUT IT
    SEEMS MANY PEOPLE ARE AS IGNORANT AS YOU AND YOUR COMPANY. YOU DO NOT BELIEVE
    IN AMERICA. YOU BELIEVE IN HATE AND ARE NO BETTER THAN OBAMA AND THE OTHER
    DEMOCRATS.

  • http://www.facebook.com/filmmaker.jrt Joseph Thomas

    Well at least you were aware of the charge, most of us were not, so it was a shock and a rip off. I never got the welcome email and it wasn’t in my spam mail either. Don’t defend the indefenseable. They are a scam company, end of story.

  • Andrea

    AA has lost our 4 suitcases going from San Jose CA to Buenos Aires 3 1/2 months ago. Their service department is horrible! We are silll waiting for compensation! Who can help us?
    We have submitted all of the paperwork they have asked us for.
    We are very angry and frustrated!

  • Rob

    It appears that as of November 2012, AA has still not cleaned up their customer relations. After my flight to Aruba was cancelled last night, because they couldn’t find a plane….really? Couldn’t find a plane for a regularly scheduled flight? Next I was told I couldn’t even get my bags back. They’d be waiting for me in Aruba the following day. That, after I told the agent repeatedly, I wanted a refund, not another flight!

  • Carrie

    See I would be more comfortable with a company if their employees could actually spell.
    *can
    *benefit
    *like

    Also your punctuation and capitalization are atrocious. Just a side note.

  • faraazmulla65@gmail.com

    this airline is the worst !!!!!!!!!!!! food sucks, and the seats are sooo uncomfortable.

  • AC

    I recently purchased American Airline tickets to see my grandmother in Boston. She passed away before my scheduled trip and I purchased nonrefundable, nontransferable tickets. I called twice to speak with an agent and they were only able to offer my cancelation of my flight with $150 change over fee per ticket, leaving $50 per ticket on a travel voucher for future purchase. Awesome.
    I sent an email to the above listed AA representatives, with the exception of the chief executive. A woman named Lynn called on behalf of Mr. Kreeger offering condolences and apologies. She offered a voucher for the full price of the tickets. She was polite and professional. Thanks AA!
    Sorry to hear about everyone’s terrible experiences, but maybe things are turning around.

  • Manny Ramaraz

    I was offered ProtecmyID from South Carolina because of a security breach. We got 1 year free. It offered to check your cdeit score so I clicked the option. It asked me for my CC number only to verify my name to link to my free account. Neext think I knew, I was a Scoresence member and they dradted my account. The letter of terms and conditions came days later right when it was time to cancel. IT IS NOT A LAW TO CHECK MY EMAIL EVERYDAY.

  • Mr. Don’t Take It!

    Thank you for contacting ScoreSense Customer Care.
    After careful review of your account, the following refund requests have been
    processed:

    Transaction Date
    Billed Amount
    Refund Status

    02/17/2013
    $29.95
    Not Approved
    They carefully reviewed their need to steal your money.

  • Mr. Don’t Take It!

    They score dollars and cents

  • Ad

    American Airlines customer service sucks

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