Delta Air Lines

http://www.delta.com
Hartsfield-Jackson Atlanta International Airport
1030 Delta Blvd.
Atlanta, GA 30354-1989

(404) 715-2600
(800) 221-1212

How to get through to an operator: press “0″ three times or say “agent.”

Overview

Delta Air Lines used to have a less-than-stellar reputation for customer service. But thanks to a shift in management attitudes (and encouraged, perhaps, but its huge financial losses) Delta now seems much closer to “getting it.” A new program, internally referred to as “First Point of Contact” is allowing customer service agents and reservationists to provide better service, to the benefit of all the airline’s passengers.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage
Customer service main page
Email form

Follow Them

Primary e-mail

Please use this form.

Primary contact

Toby Broberg
Director, Customer Care
(404) 773-0305
toby.broberg@delta.com

Secondary contact (*)

Heidi Gould
Manager, Customer Care
(404) 773-0305
Heidi.gould@delta.com

Allison Ausband
Vice President, reservations sales and customer care
(404) 715-2600
allison.ausband@delta.com

Chief executive (*)

Richard Anderson
Chief executive officer
(404) 715-2600
Richard.anderson@delta.com

What others have to say about Delta Air Lines

Aviation Consumer Protection Division Air Travel Consumer Report
Delta Really Sucks
Consumeraffairs.com
Epinions.com
Airline Quality Rating
Consumer Reports

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.