Delta Air Lines

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Hello Mr. Anderson,　I work for a large Company in North America and I am a Manager of the factory in South Carolina. In October of 2011, I was ask to be the interim Manager at our factory in Minnesota.So I’ve been flying from GSP to Minneapolis basically every week or so. I’ve been flying on your airline since you have the best connections and better pricing. I’ve been impressed with your video at the beginning of the flights. It appears you sincerely want to lead the best Global Airline possible.I’ve had pleasant flight experiences with Delta, however during the last two flights, I’ve noticed deterioration in Delta’s foundation as World Class airlines. I am sure you aren’t aware of this but as a leader in the industry I know how important it is to maintain a customer focus.I thought you would want to know when issues arise (I know I would) so following are observations I’ve made in recent flights:Friday Feb. 24th Minneapolis to Atlanta Flight # 785 One of the bathrooms (mid cabin) was taped over with red tape because it was out of order. During the flight, customers were lined up waiting on the bathroom that was operational.Friday Feb. 24th Atlanta to GSP flight # 1614 We waited on the plane for over 30 minutes for the captain and the co pilot to arrive. evidently there was a scheduling issue because they were called out of the reserve pool.Monday Feb. 27th Detroit to Minneapolis Flight # 1476 10 – 12 Delta crew members were on the plane with their multiple carry on cases and all of the overhead storage bins were full. TWO of the over head bins were taped with red tape because they were damaged and not operational.I am bringing this to your attention because I’m sure this level of customer service is truly embarrassing. I’m concerned that these type of issues represent a deterioration of “foundational” service. The use of the “red tape” concerns most customers because this may be an indicatio0n of other maintenance issues in the aircraft.　This feedback is intended to be constructive and I felt you would want be aware of the issues.　Best regards,

Dear Sir/Madam,

Gold Investment:

Am a spokesman of Akwatia Community in Eastern Region of Ghana, one of the gold producing area of Ghana in West Africa. We have after a long court case won our right over a Gold Concession and have been in a small-scale mining business for the past nine months. We presently have a quantity of 450kgs of Alluvial Gold Dust of 23+ Carats purity and selling at a very reasonable price.

We need a direct buyer abroad who can buy the commodity and possibly go into partnership agreement with us, as to front us and also acquire the necessary modern mining equipments to improve our mining capacity and skills. You will be needed to come to Ghana to visit and inspect our mining site for appropriate measures to be put in place while we make shipment preparation for the 450kgs on ground.

One delegates (an associate and I ) will be going back with you along with the commodity so that you can pay us after assay r eport and smelting over therein your country if you are eligible and interested. You can equally reply back to my private email address; (ibrammensha@yahoo.com) and call me on phone for us to talk : +233-540708887.

Yours truly,

Ibrahim Mensah
Spokeman of Akwatia community
Estern Region Ghana.W/A.
Tel:..+233-540708887

To Whom It May Concern; 
Good Day!I would like to confirm the following flights that would bring me back to Mobile,Alabama, USA:* Saturday (May 12, 2012)- Delta Air Lines Inc.- Flight DL 0630  Depart: Manila Ninoy Aquino International Aiport ( 6:45 AM: Manila, Ph)  Arrive: Detroit Wayne Conuty Aitport (12:25
PM: Detroit, MI, US)*Saturday (May 12. 2012)- Delta Air Lines Inc.- Flight DL 1026  Depart: Detroit Wayne County Airport ( 2:30 PM: Detroit, MI, US)  Arrive: Atlanta Hartsfield-Jackson International Airport ( 4:35 PM : Atlanta, GA, US)*Saturday (May 12, 2012)- Delta Air Lines Inc. – Flight DL 0840   Depart: Atlanta Hartsfield- Jackson International Airport (7:10 PM: Atlanta, GA, US)  Arrive: Mobile Municipal Airport (7:30 PM: Mobile Alabama, US)Trip Locator: 2WBQ6PPassenger’s Name: Mercy Casono LagraveE-mail :  and Please

do inform me if you would like a reconfirmation of the above-stated
flights (72 hours before departure). Thank you very much and a response
from you would be truly appreciated.Mercy Lagrave

I am not really sure where to start, or if it is even worth my time of writing this complaint/concern as Delta seems to truly not care about their customers or their service but I am so upset and frustrated with Delta that I thought I should try and get my concern to someone at Delta. I am very frustrated, stressed, disappointed, and irritated with Delta Airlines. I have traveled several times on Delta and had nothing but issues every time I have flown but once, no joke. The only reason why we went with Delta for this trip, DSM to MIA and MIA to DSM was due to cost, Delta WAS cheaper but now is the most expensive for the same dates of travel. I work for a large corporation that books thousands of flights a day country wide, as well I book travel for 117 associates alone in my department on a daily basis and I will ensure you that I will never book another one of my 117 associates on a Delta flight again. I will also make sure I get in contact with as many people in my company and CEO to advise them of my issues I have had in the past and again have experienced with Delta today. We have a community board company wide and I will be sure as soon as I am done writing this note to post my experience on the board and advise everyone company wide to not use Delta again and the reasoning behind it. I have been on flights that were over weight, over booked, delayed, cancelled – you name it… and now changed my flight time juristically, every flight I have been on but 1. You can always count on Delta for poor service and the least caring of service possible. It seems that all workers are unhappy and grumpy and just their for the pay-check, not because they care about their job. If Delta treats their associates how they treat their customers I understand why the agents are so unpleasant, I would be unhappy and grumpy too being treated in such a dissatisfying way. I received an email yesterday advising us that our return flight from MIA to DSM had changed from departing at 5:45PM to now departing at 1:30PM. I called the 1-800 customer service line this morning advising them that this flight change will not work with our vacation schedule in what we have scheduled the day of September 2nd. The reason we picked the latest flight as possible on the 2nd was due to our vacation schedule. We have a brunch cruise booked in Key West the morning of the 2nd from 10AM to 1PM and the drive from Key West to MIA is 2 hours let alone time to drop off our rental car, check our bags, check in and get through security would not allow us to make the 1:30PM flight. We paid $100/ticket for our brunch cruise and there are 4 of us in which we would have to forfeit the $100 (each) to make the 1:30PM flight on Delta – not going to happen, this our vacation not Delta’s. I understand that flight times change but 4 hours and 15 minutes is not going to work for us. We have a rental car that we are picking up in MIA so we cannot drop our rental car in Key West and fly out of Key West without paying a huge fee for different location of drop off, in which Delta would not agree to do so why should we pay a penalty fee when it wasn’t our fault for this huge change? The only other flight or option the representative said was to fly out at the 3PM flight and have 3 connections… still not enough time and not going to work with what we have already scheduled and booked and 3 connections – WRONG!!! The representative that I spoke with was rude, short, not caring, no sympathy, argued with me, and NOT helpful what so ever! I asked to speak to a manager and she began to argue with me telling me that it would be pointless to talk to a manager and there was no reason for it, I simply asked to talk to a manager, not for her to argue with me about what I asked for. Then the manager gets on the line after being on hold for 6 minutes and she answered the phone very rudely. The manager was rude, not caring, short, never said sorry, talked over me, not willing to listen to my concerns, poor tone of voice, and handled my concerns VERY poorly. I have had nothing but extremely poor service all around with Delta from talking to representatives on the phone and managers, agents at the gates, agents at check in…. leave it to Delta, poor service and horrible experiences. I understand that you will give us a full refund for our flight and for us to re-book a new flight with a new airline but the time and stress of having to “re-deal” with this is ridiculous. But this is our only option we have as Delta has no more flights on the 2nd that will work for us, Delta will not pay for 1 night stay in Florida to catch a flight on the 3rd, and Delta will not pay for the rental car to be dropped off in Key West and arrange for us to take a flight out of Key West…. my sister in-law and mother in-law have booked their flights with Delta as well to come with us, on the same flights so now not only do I have to deal with my travel arrangements and my husbands, but my sister in-law and mother in-law have to call and cancel their flights with Delta to get a refund and then take the time to book with another airline as well. Another frustrating fact, we will have to wait another 7 days to book our airline tickets with another airline as the refund from Delta can take up to 7 days… then who knows if the fares will go up and what the new flight/s will end up costing us!? This has me extremely stressed out and has ruined my day today so thank you very much Delta. I am extremely upset and bothered by not only the flight change, the customer service I have received, stress and wasted time Delta has caused me and the headache, but overall how poor of service Delta, as a company provides. So uncaring and such poor poor standards. I reiterate, I will be sure to share and pass along my experience with my company I work for and anyone and everyone I know. DO NOT FLY DELTA. I hope this concern gets to an individual that will read this and somewhat try and understand my frustrations and concerns, if not, I wouldn’t be surprised, after all it is Delta. Thank you for your time. Again – thank you for ruining my day and causing this stress and amount of “my” time re-booking and figuring out our vacation plans and changing our vacation itinerary.

My daughter and I went to Brazil this summer with Delta Airlines and it was the worst experience I’ve had flying anywhere…
First, when we got to LAX, they informed us (last minute!) that the
flight had been cancelled and that the next flight available was at
night, so we had to spend the day at a hotel nearby…but this happens,
right?

The biggest problem was on our way back from Brazil. When we
boarded the Delta plane in Sao Paulo, they said there was a mechanical
problem and that we couldn’t take off until it was fixed. Okay. The
thing is that we were stuck on the plane for 3 hours!!! They would not
allow us to leave the plane and they refused to serve us food (except,
of course, to first class passengers who had dinner AND dessert!). Keep
in mind that there were several children on that plane! Several
passengers complained and… nothing. One of the flight attendants was
even rude to those who said anything!

To top it off, I get to the US
and guess what? Delta lost my suitcases! It’s been 4 days since I
arrived, I’ve made several phone calls and they cannot locate my bags!!!
All my work, my notes, my contacts, the gifts I got in Brazil, the
items I bought….everything is missing!
But what upsets me the
most is the lack of professionalism that Delta demonstrated.
I’ve heard
several similar stories in the past few days and I think it is ABSURD
for Delta to show so much disregard for its passengers and continue to
make money off of us!
By posting this, my hope is that you will
share this with your friends and maybe people will avoid flying with
Delta… maybe Delta Airlines will start paying more attention to its
passengers and not just the $$$$$$$

To whom it may concern:

I recently flew with Delta on an international flight to
Dublin Ireland. During the first leg of our trip my 13 year-old son’s
backpack had a small opening and a 7” Samsung Android tablet fell out of his
bag. We noticed this during our layover. I immediately went back to
our arrival gate and asked the representative at the desk if the device had
been turned in. She said that it had not, and that I could not re-board
the aircraft to try and retrieve it. I asked if someone else could do
that for me as it was an expensive device and very small and thus easy to
miss. After a rude exchange she finally agreed to look for the device
after she finished boarding the plane. I sat down at the gate and waited.
When all passengers were on board she immediately went into a room on the side,
with no explanation, leaving my son and I waiting when we had another flight to
catch. She returned when a passenger who had missed the flight began
banging on the door to the room. She explained to the customer that the
plane had already left. At this point I asked, “weren’t you going to look
for the device?” and her response verbatim was “Mam, I’m not going to discuss
this with you further if you’d like to talk to my supervisor he’s in a red
shirt around the corner.” I was momentarily stunned by her response and
again asked if she could just tell me if she’d looked for the device at which
point she reiterated her initial comment. I’ve had some bad customer
service experiences but that was one of the worst. I did go to her
supervisor later and told him what happened. He called her and informed
me that, “she says she had the stewardesses look for the device and they didn’t
find anything.” The problem with that statement is that at no point did this
representative ask me my name or my row number. How can she look
for a device without have any idea where I was sitting?

My expectation was that at the very least she would inform
me that she couldn’t search the plane at that moment but that she would take my
contact information down so that she could contact me if the device was
recovered. My hope was that she would do me the small courtesy of looking
for the device before the plane departed the gate. A 5 minute courtesy
could have saved me hundreds of dollars for a device that I now need to replace
and that had my personal email and contact information.

The fact that this representatives first statement was to
direct me to her supervisor tells me that she knew there would be no
consequences, no ramifications and in turn that your organization accepts that
type of appalling behavior from its representatives. I’m hoping that this
experience was an anomaly with your employees at the Atlanta Airport and that
you will make this situation right.

Unfortunately, as I was not expecting to be treated so
rudely and abruptly by your personnel I did not get the representatives
name. I can tell you that she was working at the gate we arrived at in
Atlanta and that she had blond hair. We flew out of San Francisco at 9:30
a.m. August 1st 2012.

Sent to Delta

This is the story of my bag

Monday Feb 25 appx 1PM CST- I landed at New Orleans on flight 1119. My bag (tag #7006DL265546) did not make it. I had to drive appx 60 miles to the gulfport area for a meeting and the lady in baggage services at New Orleans assured me that my bag was already on another flight en route and would be couriered to me at my hotel in Gulfport immediately upon arrival. She provided a brochure with a local number, file number and toll free number for follow up. She told me to expect a call from the courier confirming delivery was impending.

Approximately 4PM- I had not received a call so I called the new orleans number provided (504-465-3149) for appx 30 minutes but got a continual busy signal so I called the toll free number on the brochure. The automated system told me the bag was given to a courier driver. Meanwhile at the same time the whereismysuitcase.com link told me my bag had not been given to a courier. I spoke with a person that told me it was in the hands of a company called RUSH and would be delivered shortly.

At around 5PM I called neworleans again, still busy signal. I called the baggage service number again and spoke with someone named Gabriel and asked about the status of my bag. He told me that the whereismysuitcase link was the only way to track the bag and that there was nothing else he could do. I immediately hung up and called back again and was told by a woman that rather than being driven the 60 miles my bag was placed on a flight to atlanta and was scheduled on another flight into Gulfport to land just after 9PM and would be delivered to me about an hour later. I inquired as to meeting the flight so I could get the bag and she told me that was not necessary- that they would deliver to a hotel up until 11PM.

At midnight I called the Delta customer service line (800-221-1212) and after holding for almost 30 minutes spent an hour on the phone with someone who was unable/unwilling to help me. He transferred me to someone in Salt Lake CIty named Crystal who claimed to be a supervisor and also was unable to assist. They confirmed the bag was 1 mile away from me but not available for me. Crystal told me she would make a note for someone to contact the Gulfport ticket counter when they arrived at 4AM to try to expedite the bag. All total I was on the phone for 2 hours, 4 minutes in the middle of the night.

At 6:34 this morning I called the baggage number to check status and confirm that my bag was going to be delivered this morning. I was placed on hold then told that they talked with someone at Gulfport who told them a baggage carousel was broken and once it was fixed they would expedite my bag. I was given no assurance of time but told it would not take long.

At 7:39AM still no bag and I called again. At this time I was told that the baggage services at Gulfport does not open until 9AM and that once the bag was given to a courier it would be as long as 6 hours before I receive it.

According to your Delta.com tracking system at 7:56 AM my bag was given to a courier company called Creative Services to be delivered to me. That company does not exist in any google or yellow pages searches.

At 12:46 PM I got a call from the courier but she left no message. I called her back repeatedly until she called me back at 1:57 to tell me she had just delivered my bag. I asked her why she picked up the bag at 8AM and drove past my hotel when the bag was listed as a priority. She told me Delta did not release the bag to her until NOON and that while she was given some priority baggage, mine was not noted as such so she delivered those that were first.

My trip to Gulfport was a complete loss. I missed the first three hours of my trade show. I missed the class I was supposed to teach. I lost equity with my customer. The money I spent to participate in the show was lost. The money I invested to teach the course and print materials is a loss. The flight, hotel, rental car were all for nothing. ALL because Delta does not care about their customers.

Throughout this journey, from 2:30AM until a few minutes ago I have sent eight e mails to Delta with updates if the different stories I was receiveing. I begged for someone to help me get my bag. I provided my phone number and pleaded for someone to call me. The single response I received was at 8:56 this morning an auto reply apologizing for my trouble and offering me 5000 sky miles. You can shove those 5000 sky miles up your asses.

Ive been a silver level medallion flyer for three years. Very loyal to and favorable toward Delta but this incident is costing me a major account, my reputation and thousands of dollars. Not to mention, it has made me wonder how your company can safely transport people from point A to point B given the chaotic nature of misinformation your employees provide to customers. You have the most pathetic service level I have encountered in a long time.