Delta Air Lines

http://www.delta.com
Hartsfield-Jackson Atlanta International Airport
1030 Delta Blvd.
Atlanta, GA 30354-1989

(404) 715-2600
(800) 221-1212

How to get through to an operator: press “0″ three times or say “agent.”

Overview

Delta Air Lines used to have a less-than-stellar reputation for customer service. But thanks to a shift in management attitudes (and encouraged, perhaps, but its huge financial losses) Delta now seems much closer to “getting it.” A new program, internally referred to as “First Point of Contact” is allowing customer service agents and reservationists to provide better service, to the benefit of all the airline’s passengers.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage
Customer service main page
Email form

Follow Them

Primary e-mail

Please use this form.

Primary contact

Toby Broberg
Director, Customer Care
(404) 773-0305
toby.broberg@delta.com

Secondary contact (*)

Heidi Gould
Manager, Customer Care
(404) 773-0305
Heidi.gould@delta.com

Allison Ausband
Vice President, reservations sales and customer care
(404) 715-2600
allison.ausband@delta.com

Chief executive (*)

Richard Anderson
Chief executive officer
(404) 715-2600
Richard.anderson@delta.com

What others have to say about Delta Air Lines

Aviation Consumer Protection Division Air Travel Consumer Report
Delta Really Sucks
Consumeraffairs.com
Epinions.com
Airline Quality Rating
Consumer Reports

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

← Older Comments
  • Igor Kopmar

    After reading every one’s comment , I have cleared in my mind that
    “Delta Air Lines” is not so good for air-travel,
    Because every one have issued lots of problems regarding with their baggage and other services..

    So, People be aware before you use ”
    Delta Air Lines”

    Igor Kopmar” travelpapa.com ”    Advisor and owner

  • Chirag Patel

    I agreed with the suggestion that can be provided in these post and its really appreciable for the using it.
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  • Sherry Maddox

    Well, it’s been 38 days since my luggage was lost ….while in fairness, Delta has been good about getting me reimbursements for all my lost items, I really just wanted my stuff back…. apparently it has been stolen … yes stolen …. planeside!  So now I ask, WHY can’t you review the security tapes on Dec 10 at 7:45 am and see who handled or moved off to the side  – my bag?

  • Terviv

    Hello Mr. Anderson,　I work for a large Company in North America and I am a Manager of the factory in South Carolina. In October of 2011, I was ask to be the interim Manager at our factory in Minnesota.So I’ve been flying from GSP to Minneapolis basically every week or so. I’ve been flying on your airline since you have the best connections and better pricing. I’ve been impressed with your video at the beginning of the flights. It appears you sincerely want to lead the best Global Airline possible.I’ve had pleasant flight experiences with Delta, however during the last two flights, I’ve noticed deterioration in Delta’s foundation as World Class airlines. I am sure you aren’t aware of this but as a leader in the industry I know how important it is to maintain a customer focus.I thought you would want to know when issues arise (I know I would) so following are observations I’ve made in recent flights:Friday Feb. 24th Minneapolis to Atlanta Flight # 785 One of the bathrooms (mid cabin) was taped over with red tape because it was out of order. During the flight, customers were lined up waiting on the bathroom that was operational.Friday Feb. 24th Atlanta to GSP flight # 1614 We waited on the plane for over 30 minutes for the captain and the co pilot to arrive. evidently there was a scheduling issue because they were called out of the reserve pool.Monday Feb. 27th Detroit to Minneapolis Flight # 1476 10 – 12 Delta crew members were on the plane with their multiple carry on cases and all of the overhead storage bins were full. TWO of the over head bins were taped with red tape because they were damaged and not operational.I am bringing this to your attention because I’m sure this level of customer service is truly embarrassing. I’m concerned that these type of issues represent a deterioration of “foundational” service. The use of the “red tape” concerns most customers because this may be an indicatio0n of other maintenance issues in the aircraft.　This feedback is intended to be constructive and I felt you would want be aware of the issues.　Best regards,

  • Williamscott777

    Hi there,

                   Of all the airlines i came across delta airlines are one of the best airlines………thanks alot………….

    Cheap Flights To Brussels

  • Ibrahim Mensha

    Dear Sir/Madam,

    Gold Investment:

    Am a spokesman of Akwatia Community in Eastern Region of Ghana, one of the gold producing area of Ghana in West Africa. We have after a long court case won our right over a Gold Concession and have been in a small-scale mining business for the past nine months. We presently have a quantity of 450kgs of Alluvial Gold Dust of 23+ Carats purity and selling at a very reasonable price.

    We need a direct buyer abroad who can buy the commodity and possibly go into partnership agreement with us, as to front us and also acquire the necessary modern mining equipments to improve our mining capacity and skills. You will be needed to come to Ghana to visit and inspect our mining site for appropriate measures to be put in place while we make shipment preparation for the 450kgs on ground.

    One delegates (an associate and I ) will be going back with you along with the commodity so that you can pay us after assay r eport and smelting over therein your country if you are eligible and interested. You can equally reply back to my private email address; (ibrammensha@yahoo.com) and call me on phone for us to talk : +233-540708887.

    Yours truly,

    Ibrahim Mensah
    Spokeman of Akwatia community
    Estern Region Ghana.W/A.
    Tel:..+233-540708887

  • Bill

    I see a lot of complaints and some incredible stories.  Reading them you would have to be a foold to travel on Delta.  However, it would be nice to read if anyone got a satisfactory resolution to their complaints from Delta. 

  • Mercy Lagrave

    To Whom It May Concern; 
    Good Day!I would like to confirm the following flights that would bring me back to Mobile,Alabama, USA:* Saturday (May 12, 2012)- Delta Air Lines Inc.- Flight DL 0630  Depart: Manila Ninoy Aquino International Aiport ( 6:45 AM: Manila, Ph)  Arrive: Detroit Wayne Conuty Aitport (12:25
    PM: Detroit, MI, US)*Saturday (May 12. 2012)- Delta Air Lines Inc.- Flight DL 1026  Depart: Detroit Wayne County Airport ( 2:30 PM: Detroit, MI, US)  Arrive: Atlanta Hartsfield-Jackson International Airport ( 4:35 PM : Atlanta, GA, US)*Saturday (May 12, 2012)- Delta Air Lines Inc. – Flight DL 0840   Depart: Atlanta Hartsfield- Jackson International Airport (7:10 PM: Atlanta, GA, US)  Arrive: Mobile Municipal Airport (7:30 PM: Mobile Alabama, US)Trip Locator: 2WBQ6PPassenger’s Name: Mercy Casono LagraveE-mail :  and Please

    do inform me if you would like a reconfirmation of the above-stated
    flights (72 hours before departure). Thank you very much and a response
    from you would be truly appreciated.Mercy Lagrave

  • Mercy Lagrave

    To Whom It May Concern; 
    Good Day!I would like to confirm the following flights that would bring me back to Mobile,Alabama, USA:* Saturday (May 12, 2012)- Delta Air Lines Inc.- Flight DL 0630  Depart: Manila Ninoy Aquino International Aiport ( 6:45 AM: Manila, Ph)  Arrive: Detroit Wayne Conuty Aitport (12:25
    PM: Detroit, MI, US)*Saturday (May 12. 2012)- Delta Air Lines Inc.- Flight DL 1026  Depart: Detroit Wayne County Airport ( 2:30 PM: Detroit, MI, US)  Arrive: Atlanta Hartsfield-Jackson International Airport ( 4:35 PM : Atlanta, GA, US)*Saturday (May 12, 2012)- Delta Air Lines Inc. – Flight DL 0840   Depart: Atlanta Hartsfield- Jackson International Airport (7:10 PM: Atlanta, GA, US)  Arrive: Mobile Municipal Airport (7:30 PM: Mobile Alabama, US)Trip Locator: 2WBQ6PPassenger’s Name: Mercy Casono LagraveE-mail :  and Please

    do inform me if you would like a reconfirmation of the above-stated
    flights (72 hours before departure). Thank you very much and a response
    from you would be truly appreciated.Mercy Lagrave

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