Spirit Airlines

I AM TRYING TO CANCELL MY ACCOUNT #112031426. I TRYED ON LINE WITH NO LUCK, I TRYED CALLING THE 7117 NUMBER BUT THERE IS ALWAY A 45 MINUTE WAITING TIME CAN YOU HELP ME

I am outraged by Spirit Air!  On November 28th, 2011 we were told at the ticketing counter as we were checking in for our flight, that the flight had been overbooked and we didn’t have a seat.  Which we didn’t understand as we paid for tickets and seats already on that flight.  We were sent to Southwest to get on a flight that put on a very indirect route home and many, many hours later arrived at our destination at 4am.  Which we could have handled if we weren’t traveling with our two young children ( 5yrs & 2yrs).  As a consolation we were told by the ticketing representative that we could have 4 free round trip tickets that were good for ONE YEAR.  I tried to redeem those tickets tonight and was told they expired after 60 days and there is nothing they could do.  I was also told that I signed a voucher stating this.  We NEVER signed anything and were assured by that ticketing agent those tickets were valid for one year!!!  What kind of business is this???

WORST AIRLINE EVER! DO NOT USE THEM EVER!

IMPORTANT-how about we all get together and find out a way to close down Spirit Air, they do not deserve to be in business and ruin people’s lives any longer! Ben Boldanza and Heather Harvey need to go to jail, this is the most unethical company I have ever seen. I have a hired lawyer and I am in touch with national news station. If you are interested in joining me, email me at: katenok198@hotmail.com

Heather Harvey,
you posted that your email is open to receive messages-how come you never reply????

I’m trying to figure out how to add baggage to my itinerary I’m leaving in 3 days

On 25JULY2012, I was flying from DCA to FLL at 18:55. As I approach Spirits Service Counter, they tell me the flight was cancelled due to an engineering issue. I’m sure this can happen to any airline, so I remained calm and just waited in line to make further arrangements. Once I get there, the clerk tells me that I have 2 options; I can book a flight for the next day (26JULY2012) at 18:55 or get a refund. I wouldn’t mind staying an extra night, except that I was expected to sleep in the airport!!! They did not offer any vouchers, no paid hotel stay, no food vouchers, absolutely NOTHING! If you got a refund, you’d get an $80 refund that barely buys you another flight. Therefore I had to spend an extra $200 to book with another airline. Other airlines charge round trip even if you’re only traveling one way.

I’ve flown with them twice and the flights are always delayed, they never have any pilots. The last plane I got on had a terrible noise while taking off and landing.

I’ve looked for e-mails and customer service contact information but it seems that Spirit is falling off the face of the Earth and taking its passengers with them! Pay the extra $80 to fly with other airlines, believe me, DO NOT FLY WITH SPIRIT!

To Whom It May Concern:

Hello, My name is Eric Floyd and I represent a group by the name of Familiar Faces. Every year for the past

7yrs my group has sponsored a trip to South Beach Miami the 3rd weekend of July. Over the course of these 7yrs

we have used Spirit Airlines extensively to transport our guest. Every representative in our organization is also a

“Free Spirit” member.

The reason for this letter is due to the flight cancellation and subsequent 5hr delay on this weekends flights.

(July 20th & 22nd). On Friday July 20th we had over 50 people booked on flight #827 leaving DCA at 7am. At

about 9pm Thursday night (July 19th), I as well as several of the passengers received calls that stated there flight

had been cancelled with no explanation and that the best Spirit could do was offer a refund or book them to fly

out 10am Saturday morning (July 21st). As I previously stated, this was a weekend event that started on the Friday

they were to fly out. Within the hour, the Saturday flight was changed to not being able to fly them out till Sunday

which obviously would not have worked for anyone. They eventually with much calling and several people going to the

Airport was able to board a flight leaving at 10am Friday July 20th, however, not every person was ablt to be

accommodated on that flight. Some was able to get down Friday evening and others were still not able to make it till

Saturday morning (July 21st).

On Sunday July 21st, these exact same passengers were scheduled to leave Fort Lauderdale Airport on Flight #816

departing at 8:20pm. Again, at about 3pm we began receiving calls stating the flight was delayed 3hrs to 11:20pm.

These people did not board a flight till after 1am. They arrived in Washington, DC at 3:55am Monday July 22nd with

most having to report to work just a few hours later.

If need be I can provide confirmation numbers as well as names for all the passengers involved with this group trip

that was affected by these cancellations and delays. Every flight was booked using my name (Eric Floyd), Email address

(miami@familiarfaces.org), and Phone number (240.882.7299).

I have also attached below some testimonials from a few of the passengers. My hope is that you can provide

us/them with some form of apology and compensation for the hardshit that Spirit Airlines caused.

Thank you

Eric Floyd

*
Plan and simple. They dropped the ball. And I am not happy at all. And
the plane was dirty. I would not recommend this airline to anyone.
Dennean Baker

** MY
EXPERIENCE SPIRIT AIRLINES DISAPPOINTING WITH DEPARTURE ON SUNDAY
7/23/2012 FLIGHT 816. WE AS PASSENGERS DO UNDERSTAND THAT DELAYS HAPPEN
FOR MECHANICAL REASONS OR WEATHER CONDITIONS, BUT TO DELAY A FLIGHT
BECAUSE ONLY ONE PLANE CAN DO THE ROUTE 816 IS UNACCEPTABLE BEHAVIOR.
WHY SHOULD WE WAIT FOR A FLIGHT TO COME FROM PUERTO RICO IN ORDER TO
FUEL UP AND FLY PASSENGERS TO REAGAN NATIONAL AIRPORT? DO YOU NOT HAVE
BACK UP PLANES ALONG WITH CAPTAINS/FLIGHT ATTENDENTS ON STANDBY FOR
SITUATION LIKE THIS? THE SAD PART ABOUT SPIRIT AIRLINE IS THAT PASSEGERS
WERE COMPLAINING BUT SO WERE YOUR
OWN REPRESENTATIVES, WHO WERE INFORMING PASSENGER THAT SPIRIT HAS
DELAYS EVERYDAY ON ALMOST EVERY FLIGHT. IF EVERYONE INSIDE AND OUTSIDE
OF THE SPIRIT AIRLINE ORGANIZATION FEELS THIS WAY THEN THAT AN INTERNAL
ISSUE THAT NEED TO BE RESOLVE.I DO APPRECIATE THE $7 FOOD VOUCHER AND
$50 CREDIT BUT BECAUSE OF THIS EXPERIANCE I WILL NEVER FLY SPIRIT
AIRLINE AGAIN. PERSUASION COULDN’T EVEN BUY ME A TICKET TO FLY SPIRIT.
BETTER ON TIME DEPARTURE AND ARRIVALS FLIGHT. THIS IS MY 5TH TIME EVERY
FLYING AND SPIRIT REALLY MADE SURE THAT I AS A PASSENGER WILL PICK MY
AIRLINES MORE CARFULLY.THANKS. – Gracie Brown

*** I
have recently traveled on your airline and would like to give my
insight on this experience. I traveled from Washington, DC to Fort
Lauderdale, FL on July 20, 2012. On the evening of July 19, 2012 I was
informed by another traveler that flight 826 leaving at 7am had been
cancelled due to weather reason, I called to speak to an agent where I
was left on hold for approximately 2 hours never being able to reach a
representative. I called back several more times and was finally able to
get a person around 2am in which I was informed all flights had been
grounded until July 22, 2012 now being told for unknown reasons. At 4am I
called again to see if there was any change in status in which I was
asked to arrive at the airport as soon as possible to be placed on a
standby list. Upon arriving at the airport at now 5am, I was told my
flight had been switched to 10am; I had to sit in the airport for 5
hours to wait on the plane, due to this cancel turned delay it was
nothing complete confusion, frustration, and havoc. The plane did not
arrive on time and we did not take off until well after 10:30am LaDawn
Taylor

**** To: Spirit Airlines

From: Tara Waiters

I
am writing this letter because I was scheduled to fly out of Washington
Reagan National Airport on July 20, 2012. My initial flight was
canceled and I called into the customer service line to find out about
the cancellation and to obtain any information on my flight
rescheduling. I was disappointed at the wait time that lasted an hour
and forty-five minutes. I understand that this is a large corporation
and this results in large call volumes, but when my call was finally
answered the call taker Eliza was very rude and not helpful at all. She
asked me for my confirmation code and my last name. I gave her that
information and then she proceeded to ask me how many other people were
on that flight confirmation, to which I advised that it was a group trip
and it was booked through a company and I was unable to advise. She
then told me that in order for her to give me any information I had to
tell her the correct number of individuals on the confirmation email. I
was upset at the fact that she refused to tell me anything about the
flight that I purchased from your airline because I could not tell her
information that had absolutely nothing to do with me attempting to get
information I needed about my purchased flight. She told me that I had
to log onto the computer and find the number of individuals under my
confirmation and then call back. This meant I had to call back and hold
the line for another hour and a half for a representative to assist me
with my concerns. I found out later from a friend that she called in and
was assisted with nothing but her last name and flight information
because she was unable to get access to a computer to advise that
information, clearly demonstrating that there is no uniformity in the
service provide to your customers from all of your employees. When I
called back I received the same call taker and gave her all the
information that she requested, she then advised that the flight had
been canceled and basically that I only had two options, to flight out
of DCA to Ft Lauderdale on July 22nd, 2012 or to get a refund which
would take 7 to 10 days. I explained to her that the trip that I was on
was ending on July 22nd, 2012 and for me to flight out on that date was
not an option. She did not try to offer any further type of assistance
or at least advise me to call back and see if anything changed with the
delay/cancellation situation. I finally was able to get a flight out on
July 20th, 2012.

I
was also scheduled on a return flight with your airline leaving Ft.
Lauderdale on the July 22nd, 2012, returning to DCA. That flight was
delayed and I never received notification of that delay from the
airline, and when I went to print my boarding pass at the hotel that
information provided showed the initial time and advised of no delay. If
I had not have been with a large group where other individuals were
notified then I would not have been aware of this change and would have
gone to the airport. Once I got clarification on the correct departure, I
proceeded to the airport and was advised at the check-in counter I went
to that there was yet another delay, given a new departure time and was
advised it was due to mechanical problems. Another individual in my
group went to a different check in counter and was given a different
departure time and was advised that the delay was due to weather issues.
Again no uniformity within your company. How are to individuals on the
same exact flight given totally different information within less than
five minutes of the inquiry? Another individual in the group asked one
of your employees if we could be compensated in any kind of way due to
all of the delays and cancellation that we had been encountering since
Friday, and she advised that your company only gave $50 vouchers when
the delay was four hours or more, and we were only going to be at three
hours and fifty-one minutes so there was nothing she could do for us.
She was then asked by another individual if he could get on the scale
that was in the area just outside of the check in area, to which she
sarcastically replied “you’re gonna be here awhile so you have time.” In
my opinion that is lacks professionalism and empathy for your valued
patrons.

Throughout
this entire ordeal in my round trip flight with your airline, my flight
was cancelled and delayed 4 times. I understand that a lot comes into
play with the mechanical, crew, and weather aspects when dealing with
airlines, but to me the handling of the matter was awful. The employees
were not helpful and at no time attempted to go even a half a step
further to try to assist paying customers of you company. My overall
feeling after this flight is that this is a very unprofessional company
that is not there for the customers, and at this point I will never fly
this airline again and will be sure to advise anyone else who may be
contemplating it to do the same. I believe Spirit Airlines needs to
take full responsibility for the inconvenience and expense I suffered
due to your company’s inability to plan for equipment problems, as well
as the communication breakdown that occurred among your staff.

Respectfully Submitted,
Tara N. Waiters

I WILL NEVER FLY SPIRIT AIRLINES again. The flight attendants had no idea what they were doing. They had to recheck with the gate attendants information. They had to get out the flight attendant manual to find out anything. They burnt this poor girl with hot noodles and had an ambulance waiting for her when we got off the plane. The flight attendants were very rude and in appropriate as well. When they offered the credit card they were making jokes about finding a match for yourself and if that doesn’t work out then you have free miles. If you want to do comedy, then go to a comedy club. Not very appropriate place for something like that. They never smiled or even said hello when you got on the plane. They made one of us take our bags out of the overhead compartment to make room for another bag. We didn’t have any seats in front of us to place the bag under. Isn’t that against regulations?

THIS IS AIRLINE IS ROBBERY AT IT BEST 100.00 BAG FEE FOR 16 14 UNDER SEAT

I traveled on Spirit Airline flight 710 from FLL to LGA on December 5th, 2012 and forgot my Apple IPAD on the plane (in the seat pocket) but when i went back to the Baggage claim Dept. less than 48 hours later, I was told that the IPAD was found by a crew member and handed over to the Supervisor on duty who in turn claimed he called the reservation company (cheapOair.com) through which i booked the flight, to get the passenger contact information. He claimed they gave him a certain phone number and address as my contact information and he called the number and ask the person to come and get the IPAD and the person came for it couple of hours before i got there.

CheapOair said the supervisor never called their office and that if he did, they would have given him my correct contact information and that they would have the record of the call logged in their system.

The supervisor could not provide the name and identity of the person he called to come get the IPAD neither could they explain why my contact information was changed in Spirit Airline system ( both contact phone number and address) even when CheapOair told them the correct information was transferred to spirit airline at the time of booking and a copy was sent to me via email.

I humbly implore you to kindly use your good offices to investigate this matter and help retrieve my IPAD and redeem the already battered image of spirit airlines and its employees.

I have tried calling your customer service centre for help to no avail hence this email but if this too fails, i’ll have to resort to the press (Help Me Howard, Pix 11 etc).
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I have just emailed you please respond ASAP Spirit’s customer service methods are completely ridiculous and need to be changed.

Our flight from Dallas to Orlando was delayed by 7 hours for no apparent reason. When I called to speak to someone about it, (after having to really dig to find a number), I was left on hold for over an hour. When someone finally answered, he could not help. I inquired about changing our flight home, and was told that only someone at the airport could do that without my having to pay more in change fees etc. than the original tickets cost….and even going to the airport did not ensure that we would actually be successful. I then asked for the name of the supervisor — I was given a first name only, but he was “not on the floor” just then. The only other recourse offered was to call the home office — but since it was Sunday, naturally nobody would be there to speak with me. We will never ever ever fly this airline again, and we will not ever recommend that anyone we know do so. I will say that the gentleman I spoke with was pleasant, but there was nothing he could do.

UNHAPPY CUSTOMER

I am sure this is not the first time you see this subject heading if you have been charging these exorbitant, punitive fees to carry on a bag into a flight.

It is not right and not acceptable in any way, shape or form. What a terrible waste of money. Hard-earned money. I chose Spirit once and I will certainly never choose it again. I will also divert anyone I know to use any other airline, even if it means paying them the difference so they do not board your plane.

VERY UNHAPPY

I flew on Spirit this week. My luggage was lost and now they are saying I have to provide original receipts for the items in my suitcase. I will never ride Spirit again. The agents I had to deal with about the luggage were rude and unconcerned. Several calls to DFW SPIRIT have gone unanswered and many of the luggage items were priceless. I am done!