Spirit Airlines

Heather:  If Spirit has any intelligence, it will waive the baggage fees for the student band/group who has planned on going on tour via Spirit. It will take Spirit millions ($$) to overcome the bad publicity generated by your failure to do so.  Also as a retired lawyer, it seems to me that Spirit contractually agreed to a fixed price for the group, and legally Spirit has no legal right to add the additional fees.   John

Spirit Airlines took the same class on “How to be Rude to their customers”
On the same school that the timeshare salesmen took it. They are both the same scum!

ES LA LINEA AEREA MAS AROGANTE,INHUMANA Y SIN SENTIMIENTOS.MI HIJO TENIA RESERVACION PARA JULIO 23 DE 2011.e NO PUDO VIAJAR DEVIDO A QUE ESTUVO DE CAMA POR DOS SEMANAS DEVI DO A UNA OPERCION EN LA CERVICAL HASTA LA CABEZA.LA OPERACION FUE EN LOS ESTADOS UNIDOS.LE HICIERON UNA FUSION Y NO LE FUNCIONO.LE INSERTARON HUESOS DE CADAVER PARA HACERLE UNA FUSION,Y EL HUESO NO SELLO.ESTA PASANDO POR LOS DIAS MAS INFELICES DE SU VIDAHASTA QUE HA INTENTADO CON SU VIDA .. ESTUVO EN CAMA POR DOS SEMANAS  YA QUE NO PODIA MOVERSE,NI HACER NADA POR SI MISMO.ESTUVIMOS  LLAMANDO A LA AEROLINEA.PRIMERO LE DIJERON QUE CON UN CERTIFICADO MEDICO LE PODIAN HACER OTRA RESERVACION EN EL AEROPUERTO DE PUERETO RICO.EL HA SEGUIDO LLAMANDO Y LLAMANDO DIA TRAS DIA PARA VER SI SE PUEDE IR LO MAS PRONTO POSIBLE PARA VER SI PUEDE ENCONTRAR UN BUEN NEURO CIRUJANO.
PERO LA AEROLINEA AHORA DESPUES QUE EL PAGO $233.30 AHORA QUIERE QUE HAGA OTRA RESEVACION.DIOS QUIERA QUE NINGUNO DE USTEDES PASEN POR LO QUE EL ESTA PASANDO DEVIDO A UN ACCIDENTE DE AUTO DONDE EL ESTAVA REGRESANDO A SU CASA CAMINANDO Y LO ATROPELLO ESE DESGRACIADO.YO TIENE UN TOTAL DE 14 CIRUGIAS Y NADA QUE MEJORA.POR FAVOR TENGAN COMPASION YA QUE EL NO LES ESTA PIDIENDO QUE LO TRASLADEN A LA FLORIDA DE GRATIS YA QUE EL PAGO POR SU TIQUETE. Y A DEMAS ESTA CONDENADO A MUERTE CON CANCER EN LA PROSTATA.Y FABROMAALGIA.DIOS QUIERA QUE SIGAN EN SERVICIO POR MUCHOS ANOS .PERO CON LA S TRIPULACIONES DE VUELO QUE USTEDES TIENEN LA MAYORIA SE CREN QUE SON MODELOS COMO EN LOS 50.NI SALUDAN ,NO AYUDAN A LOS ANCIANOS E INPEDIDOS A QUE ABORDEN NI LES AYUDAN CON EL EQUIPAJE.NO CREO QUE CON ESA ACTITUD ESTEN VOLANDO DE TRES A CINCO ANOS MAS.LA MAYORIA DE LOS PASAJEROS QUE VIAJAN FRECUENTE YA ESTAN VOLVIENDO A HUSAR LAS AEROLINEAS QUE USABAN ANTES.CUANDO PASAN POR LOS PASILLOS PARA HACER LAS VENTAS Y ENTRGARLAS PARECEN QUE TODOS HOMBRE Y MUJERES TIENEN LA CARA TODA IJECTADA DE BOTOX.POR QUE NO TIENEN ESPRECION EN  SUS CARAS NI TAN SIQUIERA UNA SONRISA QUE NO CUESTA NADA.Y MIENTRAS ESTAN SIRVIENDO CAN LOS CARROS DE SERVICIOS.LAS CONVERSACIONES SON ENTRE ELLOS,COCMO POR EJEMPLO QUE VQMQS A HACER ESTA NOCHE QUE NO VOLAMOS POR DOS DIAS.YO NOSE TU PERO UNO DE MIS NOVIOS ME VA A SACAR DE PASEO
YA QUE TU SAVES QUE TENGO NOVIOS EN CADA PUERTO,Y HASI CANDO TENGO LAY-OVERS ELLOS ME SACAN A TODOS SITIOS.ME DA VERGUENSA QUE UNA COMPANIA QUE SE DEDICA ALTURISMA,PLACER Y SEGURIDAD DEL PASAJERO SEA LO ULTIMO QUE HACE EN EL VUELO O CASI NUNCA.YA QUE CUANDO VEN UN PASAJERO O UNA PASAJERA QUE LES GUSTA SE PARAN AL LADO DE ESA PERSONA DESPUES DE LAS VENTAS A CHARLAR BCON ESAS PERSONAS.A PARTE DE QUE PASAN LA MAYORIA DEL VUELO EN EL GALLY ARREGLANDOSE,PEINANDOSE Y MAQUILLAMDOSE. DESCARADOSSSSSSSSSSSSS…..ESO DEMUESTRAN QUE SON PERSONAS QUE NO LES GUSTA EL TRABAJO QUE HACEN…LOHACEN UNICAMENTE PER LOS VENEFICIOS,SALIR DEL LADO DE SUS PADRES Y NOVIOS,ENBUSCA DE SU PRINCIPE AZUL.LO MENOS QUE PUEDEN GACER ES DISCULPARSE AUNQUE SEA CON MI HIJO YA QUE ESTA TAMBIEN DESAUCIADO O SEA CONDENADO A MUERTE.HIS E-MAIL IS JDTROPICAL@AOL.COM  QUE DIOS LOS BENDIGA Y LES DE MUCHA SUERTTE Y SALUD Y QUE NUNCA TENGAN QUE PASAR CON UN HIJO O UN SER QUERIDO POR LO QUE YO ESTOY PASANDO CON MI QUERIDO HIJO.POR CULPA DE UN BORRACHO QHE LO ARROLLO Y LODEJO MUERTO EN LA CARRETERA.GRACIAS A UNA BUENA SAMARITANA QUE NO LE IMPORTO NADA Y LE DIO LOS PRIMEROS AUXILIOS Y NO ME LO DEJO MORRIR.MI HIJO IBA CRUSANDO LA CARRETERA CUANDO EL BORRACHO LO IMPACTO.LE IBAN A AMPUTAR LAS PIERNAS PERO SE LAS SALVARON PERO QUEDO MUY PERO QUE MUY MAL

Por favor necesito urgente comunicarme con ustedes porque cancelaron mi vuelo , de Bogota a Miami y no hay forma de que contesten , llevo mas de una hora tratando. Mi nombre es Ronal Medina

Hello
My name is Liat Maidler, Passport no’  04FE43223
I took the flight from NYC-LGA to San Jose, Costa Rica, connection in Fort Lauderdale [FLT No 779 , FLT No 755] the first flight was Delayed for more than 2 hours twice and we missed our flight to Costa Rica.
when, eventually, we arrived to costa rica [the day after] my luggage did not arrive [04B7087246]. apparently it was lost in fort lauderdale.
 Its been more than 48 hours since we landed in Fort Lauderdale and I still did not get my bag, I have no Luggage with me, and no one contact me from the air company,  even thought I gave my contact information (phone no and e-mail address , and eventhought they promise to contact me within 24 hours.

You can send my Luggage to the address below or contact me ASAP
I am staying at SURFINN Hotel in Hermosa Beach Costa RicaReception: 011 (506) 2643-7184
Cell: 8899-1520
http://surfinnhermosa.com/

My phone no is 972544224433
Sincerely,
Liat Maidler, ADV

I had a terrible experience with Spirit Airline. I had mistakenly booked it when I found their fare to NY was $20 cheaper. Only when I was robbed of $80 for a cabin bag I understood the lame business strategy for this airline. 
In this age of information technology the stupidest thing a corporation could do to make money is to have hidden charges in its fare. The airline hasn’t made any announcements to its passengers about this dubious charge and only at the boarding pass counter I had been asked to pay $40 for my bag. That increases my air fare by $80 (or by 40%) on a round trip journey to NY. On top it the flight was delayed by 2.5 hours. The airport staff of this airline was also very unfriendly when questioned about the last minute baggage charges. When asked about the Spirit customer care number the airline staff was reluctant to provide it and some were not knowledgeable of such a facility. 
How bad can it get? Take this, when I asked the airline staff if there was a complaint book they had nonchalantly said that the comments on the Spirit.com was their channel to receive complaints. A blatant way of conforming to their lousy attitude. 
It doesn’t end there. A call to their technical support to lodge a complaint ended with the agent trying to sell me a Spirit credit-card. Are they not serious about giving a good customer service or is it that their staff are plainly dumb? I doubt it is the latter one that is fueling the former.

Fly Delta and save the headache! After charging my husband and I $225 for our luggage…it came out to about the same. And because our luggage was 5 pounds over, they slapped an extra $25!!! HORRIBLE EXPERIENCE> NEVER AGAIN WILL I FLY SPIRIT!

Exactly.  Thank you Capper! If I may add, the “Spirit of Corruption” Airline is the epitome of what this country has become because people will do anything for “what appears ” to be a cheap flight.  However, on the back end of my vacation flying with Spirit, they lost me thousands of dollars and a ruined vacation.  It’s a long story that I may get around to writing on here, but the bottom linen is that they are corrupt to the core!  Can’t believe they haven’t b been shut down by the federal government for violations of RICO statutes among other things.  We will see what the future holds for the “Spirit of Corruption” Airline (MY name for them). As for me, it is going to take a lot of prayer to get my  anger in a place where I can actually have some peace. Dear Lord, help me get over what these corrupt people did to me and my husband in the Bahamas on December 31, 2011.  It was unbelievable!

Shaking My Head – On Dec 31st I was flying on Spirit Airlines coming home from Detroit MI – My flight left at 5:55pm only to arrive in Fort Lauderdale at 8:55pm – While waiting in the Airport a gentlemen working for Spirit airlines (his name is Christian a former employee of Midwest airlines) was singing “Come Fly with Me”  etc…asking passengers to sign up for the 15,000 bonus miles (3 free airline tickets) He walks over to me and asks if I would be
 interested. in sighing up and I asked him what if your not approved….He stated that you would still get the free ticketes. I wasn’t approved, but when I called to try and see about those tickets…I was informed that I was given wrong information….SMH…..I’ll be sending another email to whomever I
to……to get this issue resolved…

my name is diana koppin.i had a flight from orlando to detroit on 02/07/2012 with spirit airlines which i have been flying with for a long time.my confirmation number was j34pyy.my flight number was#892.i am 57 years old and was going to visit my children and grandchildren.in the seat right in front of mr there was a passenger that was being served two bottles of vodka at a time.he preceded to become very loud using very foul language. he then preceded to start throwing peanut shells at people myself included.his personality became very hostile and aggressive. when the plane finally landed he started to want to become phisically agressive with tree different male passangers and i was right in that area so i was so nervous i was starting to get anxiety.people and myself started to yell for security which seemed to take forever.in the meantime they finally got him in the back of the plane where he was still hostile.we could not leave the plane until the police arrived and there were a lot of children on this plane listening to the worst obsenities coming out of his mouth.the police asked meto stay because i was right behind him so then i had to wait for them to bring him out while i waited at the reservation gate.they made a report at the reservation gate that said passanger was severly intoxicated and very belligerant,hostile.the stewardess that was serving him was very young.she definatly should not have been serving him it was obvious his behaviour was changing.someone including myself could have been hurt that is how these things happen sometimes in a split second.i hope i never have to feel that nervous that my stomachs doing flipflops again on a flight.it was truly a horribe experience for me.i made my report with the wayne county police whom said the man was severly intoxicated which i already knew.i am assuming they arrested him for drunk,disorderly and verbally abusive to customers as he was threatnig us on how if we looked at him he would f-ing put our lights out etc.i have noy had a phone call from anyone at spirit airlines when i called i could not be able to talk to anyone they just give you a horrible runaround.it took me awhile to find this sight.they knew of tis incident and never even called to apoligise.i am so angry at the way they conducted this awful passanger experience and then you can’t even speak to someone because they make it next to impossible.they apparantly could care less about their customers who pay money to have a decent flight. i want to speak to someone and hope i don’t have to get legal aid. please look into this incident.my e mail is koppindiana@yahoo.com

How could you have traveled on March 30,2012 when today is March 1, 2012

I AM TRYING TO GET MY REFUND. PER MY BANK TRANS #77844365 3/29/12 WAS ENTERED BUT NEVER  PROCESSED BY SPIRIT AND EXPIRED THEREFORE I HAVE NEVER RECEIVED MY REFUND. I AM REQUESTING A REFUND AS SOON AS POSSIBLE

April 15, 2012

Dear Executives of Spirit Airlines:

I must agree with most if not all the complaints I have read
about the Spirit Airlines.  From the
beginning it has been a nightmare to try and deal with Spirit Airlines.   It
took several attempts to book our flight correctly.  At one point we were charged for 2 carry-on
bags and once I realized what had happened I immediately called the “overseas”
customer service.  A translator was
needed to interpret the conversation and eventually a supervisor did come on
the line.  I explained the situation and
the only remedy to the problem that was offered was $20.00 toward my next
flight on Spirit Airlines but it must be used by March 31, 2012.  The supervisor told me the baggage fee would
be waived if I joined there frequent flyer club. I DECLINED FOR THE SECOND
TIME.

The rudeness at the counter is not surprising and we just
ignored them since I WOULD NEVEER FLY ON SPIRIT AIRLINES AGAIN.

So you can imagine my surprise when 2 months later there was
a charge for $59.95 on my credit card for Spirit Airline’s Frequent Flyer Club
RENEWAL.  I attempted to call Spirit
Airlines but never spoke to a human being. 

I would appreciate a phone call concerning your charge for
the renewal.  I declined it not once but
twice.

I emailed Ms. Harvey and my email was answered by    (Soraya Hyppolite).  Obviously Heather has her email kicked right over to India Telemarketing service.  I can’t wait for the day when I hear Spirit is NO MORE= BANCRUPT!!!!!!  What a terrible American corporation.  The company will not deal with their customers.  You cannot make it as a business with a 1 and done philosophy.

HELLO, I RESERVED AN EMERGENCY FLIGHT FROM SAN JOSE COSTA RICA TO
CHICAGO OHARE ON 4/13/2012. I WAS RETURNING FOR AN EMERGENCY BECAUSE MY
HUSBAND WAS IN A CAR ACCIDENT AND WAS ON LIFE SUPPORT. ON OUR WAY TO
THE AIRPORT OUR TAXI GOT A FLAT TIRE AND THEN HIS JACK BROKE. WE
RECEIVED ROADSIDE HELP AND MADE IT TO THE AIRPORT. WHEN I APPROACHED
THE CHECK IN COUNTER, THE LADY WHO CLAIMED SHE WAS A SUPERVISOR STARTED
SHAKING HER HEAD SAYING I WAS TOO LATE TO MAKE MY FLIGHT. I EXPLAINED
IT WAS AN EMERGENCY SITUATION AND I HAD TO MAKE THE FLIGHT OR I MAY
NEVER SEE MY HUSBAND ALIVE AGAIN. SHE KEPT SHAKING HER HEAD NO. THE
TAXI DRIVER WAS AT THE COUNTER WITH ME AND PLEADING TO PLEASE LET ME ON
THE FLIGHT. SHE KEPT SHAKING HER HEAD NO AND SPEAKING IN SPANISH. SHE
SAID NO BECAUSE I HAD SUITCASES AND THEY LOOKED OVER WEIGHT AND I WOULD
HAVE TO PAY AND SHE DIDN’T HAVE TIME. SHE KEPT REPEATING IN A VERY VERY
RUDE TONE OF VOICE “EITHER YOU PAY! OR YOU STAY!” SHE REPEATED THAT
SEVERAL TIMES. I WAS CRYING HYSTERICALLY AND GETTING UPSET. I SAID I
UNDERSTAND I HAVE TO PAY, HOW MUCH AND LETS DO IT GET ME AND MY LUGGAGE
ON THE PLANE. I CRIED PLEASE AND BEGGED PLEASE. SHE WOULDN’T EVEN CHECK
HOW MUCH IT WAS GOING TO BE. SHE WAS AGGRAVATED BECAUSE SHE THOUGHT SHE
WAS FINISHED WITH THE FLIGHT CHECK IN. AFTER ALL OF THIS COMMOTION AND
TIME WASTING WHERE SHE KEPT SAYING YOU PAY OR STAY, SHE FINALLY STARTED
TYPING STUFF IN THE SYSTEM AND THE WHOLE TIME SHAKING HER HEAD NO. SHE
CAME UP WITH A $400 FEE FOR MY LUGGAGE BUT SAID THERE WOULD BE NO TIME
TO CHECK IT. THAT I WOULD NOT EVEN MAKE THE FLIGHT. I ASKED IF WE COULD
PUT MY LUGGAGE ON THE NEXT FLIGHT AND SHE ABRUPTLY SAID “NO! WE DON’T
DO THAT! YOU PAY OR YOU STAY!” MY TAXI DRIVER THEN BEGGED FOR HER TO AT
LEAST GET ME ON THE FLIGHT AND PROMISED HE WOULD KEEP MY LUGGAGE FOR
ME. AT THIS POINT I KNEW IF I EVER WANTED TO SEE MY HUSBAND ALIVE AGAIN
I HAD BETTER AT LEAST TRY TO MAKE THE FLIGHT AND I ENTRUSTED MY 3
LUGGAGE WITH A STRANGE TAXI DRIVER WHO I CAN ONLY HOPE IS HONEST AND
WILL KEEP MY LUGGAGE SAFELY FOR ME UNTIL WE CAN FIGURE SOMETHING OUT. I
THEN PROCEEDED TO RUN TO THE GATE. I ALMOST HAD A HEART ATTACK FROM
LOSS OF BREATH. I MADE IT TO THE COUNTER AND WENT TO CHECK ONTO THE
PLANE AND THE WORKER TOLD ME TO HAVE A SEAT THAT THE PREVIOUS FLIGHT
STILL HAD NOT EVEN GOTTEN OFF OF THE PLANE. I ALMOST DIED. I COULD NOT
BELIEVE ALL THAT WOMAN PUT ME THROUGH. NOW MY LUGGAGE IS IN THE HANDS
OF A STRANGER AND IF THE PLANE WAS STILL HAVING TO UNLOAD PEOPLE AND
LUGGAGE, THERE HAD TO HAVE BEEN PLENTY OF TIME FOR MY LUGGAGE TO GET
CHECKED IN. SHE WAS JUST FINISHED FOR THE DAY. SHE HAD NO COMPASSION,
WAS RUDE EVEN THREATENED TO CALL SECURITY ON ME CUZ I WAS CRYING
HYSTERICALLY FOR HER HELP. SHE WAS STONED FACE AND PUT ME IN A POSITION
OF LEAVING MY LUGGAGE WITH A STRANGE TAXI DRIVER. I WAS ON THE 12:30
FLIGHT TO FT .LAUDERDALE AND THEN OHARE. HOW AM I SUPPOSE TO GET MY
LUGGAGE? IT WILL COST A FORTUNE TO HAVE THEM SHIPPED. I AM GOING TO
HAVE TO FLY THERE AND PICK UP MY LUGGAGE AND FLY BACK WITH THEM. I FEEL
SPIRIT AIR SHOULD FLY ME THERE AND BACK. I PAID $450 FOR A ONE WAY
TICKET. I SHOULD OF NEVER BEEN PUT IN A POSITION TO LEAVE ALL OF MY
BELONGINGS BEHIND WITH A STRANGER. THERE HAD TO OF BEEN A WAY SHE COULD
OF GOT MY SUITCASES ON ANOTHER FLIGHT. SHE WAS JUST RUDE AND LAZY AND
DID NOT WANT TO TAKE THE TIME TO HELP ME. WHEN I GOT BACK TO CHICAGO I
CAME WITH NOTHING, ABSOLUTELY NOTHING AND WAS COMING BACK DEVASTATED BY
THIS EXPERIENCE. I CRIED THE WHOLE PLANE RIDE BACK. BECAUSE NOT ONLY
WAS I COMING HOME TO A CRISIS HERE, BUT I LEFT THERE WITH A CRISIS. I
ONLY CAN HOPE AND PRAY THAT THE TAXI DRIVER IS AN HONEST MAN. PLEASE
HELP ME FIGURE OUT HOW TO GET MY BELONGINGS BACK HERE TO ME. THANK YOU
VERY MUCH! JEANNE INFELISE

P.S MY HUSBAND ENDED UP PASSING AWAY AND IF I DIN’T GET ON THAT FLIGHT
I WOULD OF NEVER SEEN HIM ALIVE AGAIN. WE WERE DELAYED FROM FT.
LAUDERDALE TO CHICAGO. I MADE IT TO HIM AND HE DIED 20 MINUTES LATER.

Sirs, This is the cheapest and worst service I have ever taking in my life.  Not only I have to wait almost 8 hours in the Reagan National Airport to see that you charge for the suitcases, even those that are to be carry on  . . . . but never see in my life that you also charge for the soda /water in almost three hour fly. . . . this is not only ridiculous but humiliating!On the top of that you have the worst airplane space for passengers, completely over crowded and your chairs do not even recline. . . . . this is just disgusting!One of the passengers correctly quoted that after you buy a ticket in Spirit you are not customer any more . . . you become just  an enemy!Mario SeguraPS. I will never fly again with your company. . . even on free tickets.

While I am sure you have received a number of emails on this matter, add mine to the stack.  I am a vet, and speaking as such, I assure you I WILL NEVER FLY Spirit as a direct result of your company’s position toward refunding the ticket price for the vet who is medically restricted from flying.  That position alone put Spirit in the “Sorriest Companies on the Planet” category.
 
George Smith
Colorado Springs, CO

MY BROTHER AND I ARE VETERANS, AND WE ARE GETTING THE WORD OUT – BOYCOTT!!!  I HOPE THEY GO BANKRUPT… TOMORROW!!!

You should also post it on Facebook see how fast we will send it to our friends, have your young ones post it to twitter it will reach millions of people! You can also open a boycott page on Facebook, we did it for American Airlines and I’m a frequent flyer there. 

Spread the word on social media! Facebook & Twitter! See how fast the word spreads, have your young ones post it to twitter it will reach millions of people! You can also open a “boycott page” on Facebook its acutually a “LIKE” page but you can stil use it for same purpose (Hit Like if you will never fly Spirit Airlines becasue __________________, we did it for American Airlines and I’m a frequent flyer there as well as City Furniture and and Neat Receipts and they all quickly called me and made the necessary changes I was suppose to get in the first place. Sometimes there’s more of us than them - to make a change

Ms. Harvey; I would like to take a moment to first of all inform you that Spirit Airline customer service agents are extremely incompetant, uniformed and lack any customer service skills what-so-ever. I am almost positive that this is not the first complaint you have recieved and it definately will not be the last! I was given a $97.59 travel credit and a $50.00 voucher towards future travel arrangements, due to a cancelled flight. I specifically informed the representative that I would not be flying Spirit airlines EVER! But, asked if I was able to apply my credit/voucher towards a flight I would be purchasing for someone as a gift. I was told I could, as long as it was on the same credit card, and I was booking the flight. So, on Weds. 05/02/12, I was told that I would not be able to apply my credit/voucher! Of course I was disputed and explained the conversation I had with the agent who advised me that I could. I was advised by the representative that the policy required the recorded conversation to be reviewed, and that an agent would be getting back to me within 24-48 hours with with the results OR my request would be honored. Well, as of today, 05/05/12, no one has contacted me. So, I called customer service, and was put on hold for hours and transferred FIVE times. I spoke with two “so-called” managers and a supervisor, who also placed me on hold for hours. No one had the results of the taped conversation. I then get transferred to a “supervisor” who tells me after five people later that the tape was reviewed and my request would no be honored. But how is it that none of the reps before him were able to give me the results of the tape. I asked for the date and time of the tape review, and he refused to provide that info. He basically said, the tape said the rep mentioned the policy and that was it. I was not allowed to ask when, or the details. I advised him that your policy (according to the previous rep) was if no one got back to me within 24-48 hours my request would be granted regardless! he dismissed that part of the policy and kept repeating the part of the policy that was in favor of your airlines. Not only are they incompetant, they English is unbearable and hard to understand and the level of customer service is rediculous. It is unaaceptable that you are basically forcing people to have to fly your airlines “again” after being cancelled, delayed, rescheduled, etc” without notice. You refuse to offer a refund so it’s like we are being forced to take that chance all ofver again which is unfair and poor bussiness if you ask me. Why would I (as a customer) take that chance? And why would I trust your mechanics and pilots when your customer service, business ettiquette and practices are poor, and well below average? Just thought you should know that your customer service, agents, counter agents, and policy sucks!!!!!!! Sincerly, Yvette Chambers

It amazes me how people complain about charges when there there in full view !Look up no frills and do your homework.The other airlines charge you in the hidden  ticket price so if you plan ahead you can save a few bucks.This is a electronic web based world get on board.I do everything on the web from home from my laptop the entire trip.So stop all the whining ,plan ahead,because spirit is a niche airline no better or worse than the others. and with planning{read the charges} a good deal!How many bags do you realy need anyway  your on vacation.Spirit is fine with us and the service people are nice.Check the attitude at the door and enjoy your vacation!!

 I had a round trip ticket from Oakland to Las Vegas….flight NK 918 on 5/20 to be exact.  I will never fly this airlines again…..dirty airplane, flight attendants (I don’t think there was any), there is no leg room and everything has a price (including carry-ons and water!!!)  Besides all of this….the major complaint was there was a very disrupting passenger.  I would either say on drugs or drunk….everyone in the plane was commenting on this passenger, he was loud and belligerent,  some people asked him to calm it down but he would get in their face.  The entire plane of passengers cheered when he walked off the plane at landing.  Where were the flight attendants???    Hopefully fixing their crumbled clothing and hair?