United Airlines has legally merged with Continental Airlines and is a member of Star Alliance Global Network.
UAL Corporation Operations Center
(Mailing address)
PO Box 66100
Chicago, IL 60666
(Physical address)
1200 E. Algonquin Rd.
Elk Grove Township, IL 60007
Toll-free number: (800) 864-8331
Switchboard phone: (847) 700-4000
United Airlines World Headquarters
77 West Wacker Drive
Chicago, Illinois 60601
Telephone: (312) 997-8000
United Airlines Customer Relations
Customer Relations
WHQPW
United Airlines
PO Box 66100
Chicago, IL 60666
Note: Please see this United Airlines page for specific instructions on how to handle your lost/damaged baggage and missing property claims: Baggage Tracing/Claim Information.
United Airlines Baggage Claim and Lost and Found
Central Baggage Service – HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903
How to get through to an operator:
Dial (312) 997-8000. Press 0.
Overview
The merger with Continental Airlines has left its mark on United’s customer service reputation. It’s too soon to tell if the new company will more closely resemble the old United or the old Continental. We shall see.
If you have a customer complaint, please read this before contacting the company.
Customer service resources
Contract of carriage (PDF download)
Follow Them
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Primary email
Primary contact
Anne Seeley
Director, customer care
P.O. Box 66100
Chicago, IL 60666
(832) 235-1802
Secondary contact (*)
Scott O’Leary,
Managing director, customer solutions
P.O. Box 66100
Chicago, IL 60666
(847) 700-4000
Chief executive (*)
Jeffery A. Smisek
P.O. Box 66100
Chicago, IL 60666
President and Chief Executive Officer, United Continental Holdings, Inc.
(847) 700-4000
jeffery.smisek@united.com
What others have to say about United Airlines
Aviation Consumer Protection Division Air Travel Consumer Report
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

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