Hertz Car Rental

http://www.hertz.com
225 Brae Boulevard
Park Ridge, NJ 07656

(201) 307-2000
(800) 654-3131

How to get through to an operator:
Press no keys. Wait for operator.

Hertz Worldwide Customer Relations
P.O. Box 26120
Oklahoma City, OK 73126
(800) 654-4173
(888) 777-6095 and press 3 at first prompt

Overview

Hertz has a better-than-average reputation for customer service, although recent efforts to collect new fees from its drivers have made a dent in it. Still, the company does far better than many other car rental companies.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Email form
Live Chat Help

Primary e-mail

CustomerRelations@hertz.com

Primary contact

Brian Dickerson
Staff vice president, worldwide customer services administration
bcdickerson@hertz.com
(201) 307-2000

Secondary contact

Joseph F. Eckroth
Senior Vice President, Global Customer Care and Chief Information Officer
jeckroth@hertz.com

Chief executive (*)

Mark P. Frissora
Chief Executive Officer and Chairman of the Board
mfrissora@hertz.com
(201) 307-2000

What others have to say about Hertz

Consumeraffairs.com
Epinions.com

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

  • John Wittersheim

    Just a quick note to tell you about one of your personell at Denver Intl. at the Hertz Rental area. Her name is Arana. I did not get the last name(security?). I was pleasantly surprised with het attiude towards the customer in front of me and then she continued her smile and helpfulness with me. I have had some nice interfaces with your people before but this was the most helpful, aware and friendly one I have dealt with. Please make her supervisor aware of this.I don’t know if you need this info or not but the rental agreement was RR379598800. Date was 7/27/10. Sorry about the delay in sending this, I just found out how to contact you.

    Thank you
    John Wittersheim

  • arthur fischer

    I’m not very pleased with the car or service at the airport Hertz in Cozumel, Mex. between 1/31/11 and 2/7/11.
    a) the car had no spare. I was told that I could exchange it at the Fiesta Americana for another car. It was not available!
    b) 3 hours later a new car was brought to me at the Aura, Cozumel. Nobody showed me how to use the car-and the controls were very different. Had to stop someone with a similar small Chevy to find out how to turn on a/c. There was no owner manual either.
    c)Instead of being credited for the day that I waited for a replacement and all the driving I had done , I was told that I had to add 1/8 tank to the replacement car.

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  • Zen

    Status: Connected

     Martha Y: Hi,
    my name is Martha Y. If you have a Billing question or need to contact Customer
    Service, call 1-800-654-4173.  Otherwise how may I help you navigate
    Hertz.com?

     Nancy : I
    wanted to get my account upgraded.

     Nancy : I
    have rented 17 times this year and I saw on the website you can get 5 Star if
    you rented 10

     Nancy : 

     https://www.hertz.com/rentacar/emember/join/overview.do

     Martha Y: that
    is done at the end of the year, It’s start on 01012011 and will be done
    12312011, and hertz will automatically upgrade you.

     Nancy : How
    can I get upgraded for 2011?

     Martha Y: on
    01012012

     Nancy : Yes
    but I want it to begin today?  Is there a fee for that?

     Martha Y:
                     no    
                         
                         
                         
                         
                         
       

     Nancy : No
    there is no fee?  or no i cannot get upgraded now?

     Martha Y: no
    to all of it

     Nancy : On
    your website it reads… “The annual membership fee is $60.”  Do
    you get anything for $60?  

     Martha Y: gold
    is for express service , so you do not have to go into the counter,and
     courtsey upgrades if available

     Nancy : How
    do i go about getting the Gold service?

     Nancy :
    Would it start today?

     Martha Y: log
    in anc click upgrade to gold 

     Nancy : I am
    logged in, I do not see “upgrade to gold”?  Can you tell me
    where it is?

     Martha Y: no

     Martha Y: log
    out

  • Pawdon_me

    Getting any sort of response from Hertz Corporate regarding a poor experience has been a MUCH greater challenge than I might have anticipated.

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