Corporate Guest Relations
1050 Caribbean Way
Miami, FL 33132
(Due to mail processing times, please allow 10-14 days for a response.)
General: (305) 539-6000
Customer Service: (800) 398-9819
Corporate Guest Relations: (800) 256-6649
How to get through to an operator:
Dial (800) 398-9819. Don’t press any key when prompted. Wait for operator.
Dial (800) 256-6649. Press 2 and wait for operator.
Dial (866) 562-7625. Press 0.
Royal Caribbean Cruises operates the Royal Caribbean International and Celebrity Cruises. Although they are distinct brands, many of the customer service functions of these two companies are integrated. Basically, that means that whether you cruised on a Royal Caribbean ship or a Celebrity ship, the buck stops at the same place: in the corporate office of Royal Caribbean Cruises Ltd. in Miami. It is difficult to generalize about the kind of customer service you should expect. Much of it is good. Some of it is very bad.
If you have a customer complaint, please read this before contacting the company.
Customer Service Resources
Senior vice president, hotel operations
Chief executive (*)
What others have to say about Royal Caribbean
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me .
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.