Expedia

Expedia

http://www.expedia.com
333 108th Ave NE
Bellevue, WA 98004

Phone: (425) 679-7200
Toll-free number: (800) 397-3342 or (800) 615-1053
Fax: (425) 679-7240

How to get through to an operator
Press # # #.

Overview

Expedia is not just one online agency. Its parent company, Expedia Inc., owns several other brands, including Hotels.com, Hotwire.com and TripAdvisor. It is difficult to generalize about the service that customers do (or do not) receive from Expedia. The best that can be said is that customers usually have a positive experience when booking with it. But every now and then, something goes terribly wrong. And when it does, Expedia usually does the right thing.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Customer service email form
Terms and conditions
Customer bill of rights
Customer support

Twitter

@Expedia

Primary e-mail

travel@expedia.com

Primary contact

Tucker Moodey
Senior vice president, customer operations
tuckermo@expedia.com
(425) 679-7200

Chief executive (*)

Dara Khosrowshahi
Chief executive officer
darakh@expedia.com
(425) 679-7200

What others have to say about Expedia

Consumeraffairs.com
Epinions.com
My3cents.com

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

Diana Robinson

I purchase a trip on phone with one other your employee that got my E-mail spell wrong could you please change it . unionladi9212@yahoo.com
Steven Hull

My wife and I purchase travel packages a couple of times per year. We tend to use Expedia about 50% of the time. Booked a high-end cruise for 6 thru them last year. No problems, but the above info is very very helpful and food for thought for future bookings. Thanks loads!

Steven
Rose Ammon

I was assured a refund of $37.00 since Aug 4.2010 I recieved an e-mail from Linda Welch . I have sent 2 fax’s and was told I will recieve this refund. I have called 1-404-728-87879EXPEDIA CUSTOMER SERVICE .AND WAS TOLD I WOULD RECEIVE MY MONEY. I am very diappointed with this company.if I do not hear from you in 24 hrs.and I will never attempt to use you again. Rose Ammon
4800 S.E. Federal hwy #115.
Case no. REQ 61082595 Stuart fl.34997
772 781-9213
Carmen E. Soto

On Sept.7, 2010 my daughter and I bought 12 tickets round trip (SJU-MCO) and 2 tickets one way (MCO -SJU) by internet. At the end of the transaccion we cannot continue because you don’t have our country Puerto Rico in the list when asked the phone number. At this time the payment were approved. Then we call your offices to ask for help to finished and they said that we have to do it by phone. The assistant took the information and when finished told us the prices were risen. Why? The problem came from you because Puerto Rico was missing and you have to do it. Also, in any part of the web page, you do not advice that Puerto Rico has to call. This information was given by one of your assistants. Here we lost $700.00.
We asked for a list of all the Itinerary Numbers and inmediately was received, all confirmed. Then on Tuesday 9, we received an e-mail from you that the airline cancelled 2 of them because the payment were missing. Again we have to call and the reason was that apparently the system was in jam and the card was not accepted. We have to call the airline and Airtran told us that they not received the payment and for that reason was the cancellation. Why you do not call us inmediately that you have problems with the card? The problem was in your office not from us, why the cancellation? Thanks to God we found the same reservations cancelled direct from Airtran Airways and with the same card. If we cannot get the same tickets, we have to cancelled all. It is a family trip. Thanks to God, again, we will celebrate.

This is a big lesson for us. BUY DIRECT FROM THE AIRLINES. There are not differences in price. There are not problems.

Thank you.
sunshine

i booked on expida ame refund my money..with no problem..i can not make any plans untill we know when..how..where.. what time.. then i could book ..you might not have any problem. but i would..what am going to tell my family that im going on a cruise with you…even if they say yes they are going to tell me how can i afford it…i told them i will get a passport..and again they told me how can afford it..everything about them is how can i afford it…i would like to go a vaction you so much..but how can i…i want to go wherever you go..i told you that/..now dont im saying that to get away..no i want to be you..if it ever happens..see you soon..
Cancer Survivor

On December 16, 2010, Employee; Kenny # A65 told me that my ticket from last year could not be used because I was required to reschedule no later than December 8, 2010.

After fighting a disease I don’t feel it is fair to tell me my $372.20 ticket is expired when I have been under the care of a Medical Doctor. I just got DR. RELEASE to travel due to health issues.

If someone in Management can contact my email address I would greately appreciate your time, as I do have a “DISIBILITY” and I am a protected class in the United States of America.
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Anne

I will NEVER do business with Expedia again because of their so-called travel coupons. For several months now, they have sent me travel coupons–good for $100 off any 4-night stay at a hotel. These coupons have expiration dates, but even when they expire, a new one is always e-mailed. On Friday, I booked a week in Mexico, and I asked them to apply my $100 coupon. What do you know? This coupon had just mysteriously disappeared! They could not even give me a reasonable explanation for where it had gone! I wrote a complaint letter which they answered. Told me to call and reference a case number. When I did this, the Expedia representative told me that there was a $100 coupon in my account for my NEXT trip. NEWSFLASH: There will not be any more trips through Expedia. I will contact the airlines directly. I actually feel quite liberated about the whole thing now. I love to boycott any company that cannot be honest and straight with me, and I encourage all of you to do the same!
Angelinadavydov

I am very diappointed with this company! I paid for a pacage and did not have any confirmations of Air or hotel back nothing on my hands! angelinadavydov@hotmail.com Now I will contact Senior vice pesident , for the last 4 days me and my bank trying to contact Expedia and awry second representative hanging up on you….
Andar Ebsani Girsang

Have a good day, Sir/MadamI am just link my travel website…http://newflash-news.blogspot.com/ thanks
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name error

Does anyone know who are the contacts for United Airlines Customer Service?

I have a big problem with my 2-year-old son’s incorrect name on a ticket.
Evieirene

Not happy with Expedia. I booked a car rental through Expedia and was quoted one price but the car company charged much more. Now Expedia will do nothing to help me. Will not be using Expedia again for anything.
Surendra Varma

Your company is not using good business practices by not refunding my money which had already been promised. I have faxed all the documents three times but of no avail. Case ID:REQ:M-1990098
Anon

Expedia has not replied back.. I tried both emails listed, anyone have an alternate contact. I also used Jigsaw.com to view corporate and VP level employees. Expedia customer service is the worst.
Mohammed

WORST TRIP EXPERIENCE EVER
http://www.facebook.com/meredith.hut Meredith Hutmacher

I am very dissatisfied with Expedia. I booked my flight on Delta through Expedia. My plans changed and I called Delta and their agent told that I had to forfeit $150, plus $50 for Expedia, and the flight I was looking at was $76 more than what I was seeing on my screen. (This is a Delta issue and I am not happy with them.) I decided to cancel through Expedia. After waiting two hours for a call back, I talked to a representative from India, who I could barely understand. He cancelled my flight and told me I had a travel voucher. He said he would rebook me right then, but since I needed to look at flights, and I couldn’t understand him, I said I would rebook later. I got on Expedia and rebooked my flight. Guess what? I now have two air fares on Delta. I didn’t realize that my best bet was to call Delta since they have the voucher – not Expedia. I wasn’t told this by Expedia and I also didn’t realize that I had a 24-hour window to make changes to the new flight. Had I realized this, I could have cancelled the new flight and used my voucher. Neither Delta nor Expedia will make this right, despite the fact that I am traveling on the exact same flights to the exact same location only five days sooner than my original flight. Now I am out the cost of my new flight and $417 for my old flight. I will never use Expedia again and I will never fly Delta. Lesson learned.
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